Paypal chargeback

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alexander1483 wrote:

I ask my sister if i could do it from her paypal account because from my bank account the purchase failed multiple times.

Was this somehow a mistake then? I wanted to buy the 100 dollar supporter pack and i was excited? I was naive in thinking there wouldnt be any problem maybe.

I couldnt imagine that there would be some kind of problem with this and now i will maybe loose an account i payd over 1000 dollars over the years.

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HanSoloDK wrote:

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alexander1483 wrote:

I ask my sister if i could do it from her paypal account because from my bank account the purchase failed multiple times.

Was this somehow a mistake then? I wanted to buy the 100 dollar supporter pack and i was excited? I was naive in thinking there wouldnt be any problem maybe.

I couldnt imagine that there would be some kind of problem with this and now i will maybe loose an account i payd over 1000 dollars over the years.

again, please confirm the following -->
did you get the $100 supporter pack in you account before it was locked?

And it's never a good idea to use account that doesn't belong to you to buy things. However it being your sister helps a lot.
So get the needed documentation and send it to GGG then next this will properly be sorted out.

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alexander1483 wrote:

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HanSoloDK wrote:

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alexander1483 wrote:

I ask my sister if i could do it from her paypal account because from my bank account the purchase failed multiple times.

Was this somehow a mistake then? I wanted to buy the 100 dollar supporter pack and i was excited? I was naive in thinking there wouldnt be any problem maybe.

I couldnt imagine that there would be some kind of problem with this and now i will maybe loose an account i payd over 1000 dollars over the years.

again, please confirm the following -->
did you get the $100 supporter pack in you account before it was locked?

And it's never a good idea to use account that doesn't belong to you to buy things. However it being your sister helps a lot.
So get the needed documentation and send it to GGG then next this will properly be sorted out.

I purchased the 100 dollar supporter and got the 950 points.
I didnt spend any points though. After a while i tried to log in and my account was locked.

My sister told me just right now that the chargeback has gotten through. She said she would send me an email with proof that this came from paypal and not from my sister or me. dont know if this is enough.

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well you still owe GGG $100 and that's why you account was locked.
So you will need to wait until you can talk to a manager in GGG and they will properly ask you to make a new temp account (like then one you have now) and pay the $100 that way. So you will need to get a payment option (like a mastercard) ready so you can complete this.
Then they will delete the dummy account and release your primary account.

I don't know what you sister got from Paypal but it would be good if it was an e-mail confirming all this.

Oh and change topic on your tread because "you" did do a chargeback !!!!

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alexander1483 wrote:

Paypal doesnt even provide enough proof that the chargeback come from them
The only documentation they provide is that the chargeback happened, without any documentation why.

This is all a messed up situation. Paypal has an dispute with Xsolla, and i get banned because of this?

EDIT: so i send them an email with the scarce documentation from paypal i have in the hope i will get an email back soon and that they are supportive of my case.

i havent got a response from GGG at all about this other then the first generic email answer

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alexander1483 wrote:

Apparently the 100 dollar were still debited from my sisters bank account.

What is going on here? GGG i havent heard anything substantial from you but this looks like a huge mess up.

EDIT: I have gotten an email from Xsolla that they have refunded my purchase with an invoice number equal to the case

EDIT2:No matter what exactly is going on, the fact is this whole thing is such a horrible experience for me, i just wanted to buy the 100 dollar supporter pack. I never had so much trouble buying from GGG before.

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HanSoloDK wrote:

Well when ever people start using other people's credit card / payment options, then things tend to get "out of hand quickly", so again you should fix whatever problems is with your payment options so you can avoid this again.

GGG has had massive problem with people defrauding them for lots of money using chargeback, so now account gets auto banned / locked when this happens.
I can't blame them for this.
Sadly it's your "luck" that then happens when almost all the office is out for the NZ 1 month christmas brake so there isn't any people to handle all the tickets send to GGG, so there is nothing that can be done until you get a reply from GGG support.

Just to make sure, what does this means -->
GGG i havent heard anything substantial from you

Did you get an reply from them in the beginning or what ??

If it means that you didn't hear anything at all from them, then it's possible that they haven't recieved your e-mails about this. I would then suggets that you PM them about it....

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alexander1483 wrote:

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HanSoloDK wrote:

Well when ever people start using other people's credit card / payment options, then things tend to get "out of hand quickly", so again you should fix whatever problems is with your payment options so you can avoid this again.

GGG has had massive problem with people defrauding them for lots of money using chargeback, so now account gets auto banned / locked when this happens.
I can't blame them for this.
Sadly it's your "luck" that then happens when almost all the office is out for the NZ 1 month christmas brake so there isn't any people to handle all the tickets send to GGG, so there is nothing that can be done until you get a reply from GGG support.

Just to make sure, what does this means -->
GGG i havent heard anything substantial from you

Did you get an reply from them in the beginning or what ??

If it means that you didn't hear anything at all from them, then it's possible that they haven't recieved your e-mails about this. I would then suggets that you PM them about it....

I got a generic email from them that my account was locked because of a chargeback, and a second email asking me to confirm that i was able to cancel the chargeback.

I wrote them back i wasnt able to cancel the chargeback with 2 documentations from paypal of the chargeback. And afterwards my sister told me the 100 dollar was debitet from her bank account anyway.