An unexpected disconnection occurred

Hi everyone!

For anyone experiencing this, please try checking the following:

Wireless: Please ensure that you are using Ethernet (wired) connection. Wireless will sometimes lack the capacity to keep up with the demands of PoE.

Network Use: Please check that there are no other programs running in the background (such as Utorrent or Pando Media Booster) that could be affecting the connection. Resource monitor can be used to check. Also check that no one else on your connection is uploading data.

Firewalls: Test the game with firewalls/antivirus turned off briefly (most will be okay, but some types can be very picky)

Gateway: Please reset the router or try different gateways (on the Path of Exile login screen).

Location: If you are in a dorm, work or educational facility, or some other kind of communal network arrangement - in these cases the server admin might have the ports filtered

If none of these make any difference to your connection issues, please email us at techsupport@grindinggear.com with a WinMTR so we can work through this individually. You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789