Cannot connect to instance. That subarea no longer exists - Bug 2.713.408.927

I killed the Elder on this red map (Caldera), came a watcher's eye and I died.
Now I can't get in portal to get my loot. This is the first time I get this item, now I lost it? It's very sad and frustrating ...
I'm still in front of the portal, is there anything that can be done?


Bug report reference number 2.713.408.927
Last bumped on Apr 28, 2019, 1:08:00 AM
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Another problem, I killed Elder but could not get The Memory Fragment, now I've lost everything I've done. You can see that the Challenge is complete but I do not have the fragment nor the mission has been completed.

Screenshots:

https://steamcommunity.com/sharedfiles/filedetails/?id=1701162890
https://steamcommunity.com/sharedfiles/filedetails/?id=1701162839
https://steamcommunity.com/sharedfiles/filedetails/?id=1701162795
https://steamcommunity.com/sharedfiles/filedetails/?id=1701162728
https://steamcommunity.com/sharedfiles/filedetails/?id=1701161967
any answers?
I'm still waiting...
Last week I bought a supporter pack and got no support, totally unfair :(

Last edited by Gui_Ragnar#5655 on Apr 8, 2019, 12:02:17 PM
8 days wating for a response. I think that's why the graphics of players playing this league only fall.

:(
11 days waiting
"
Gui_Ragnar wrote:
I killed the Elder on this red map (Caldera), came a watcher's eye and I died.
Now I can't get in portal to get my loot. This is the first time I get this item, now I lost it? It's very sad and frustrating ...
I'm still in front of the portal, is there anything that can be done?


Bug report reference number 2.713.408.927


Thanks for your report, this should have been fixed in 3.6.3b. If this occurs again please say so.
It is good to hear that it has been resolved. What about my loss? I've lost all of my character's progress...


I need at least to be given the memory number 15: kill the Elder on the red maps. I lost all Elder influence that I worked hard to achieve.
I need it adjusted, if possible the loot of the entire Elder (had an Watcher's Eye)
Last edited by Gui_Ragnar#5655 on Apr 15, 2019, 12:49:19 AM
21 days I opened this ticket, and I did not receive the proper attention. I understand that problems occur, but I need to be compensated for the enormous inconvenience I have experienced. I do not know if you understand, but I've lost ALL the progress of my characters.

Is that how you treat your customers?
This is very sad.

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