QoL for purchases, refunds and other things

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Cosmic711 wrote:

Instead of a preview option, I think that refunds should be allowed automatically within 24 hours of any purchase. A list of recent purchases should be available somewhere in the shop interface, and clicking one should remove the item from your account in return for your points.

This way, while decorating a hideout for example, a player can try as many different combinations as they like of cosmetics so long as they have the points to do so. They can simply then refund the items they didn't need, and use the points somewhere else.

Supporter packs should remain final sale because they are bought with cash directly. I would prefer a system where supporter packs are bought and upgraded with points instead as I feel that would simplify the process for players and allow for refunds. In other words, the shop can keep track of how many points you've spent since each of the available supporter packs was released, and display the difference between that number and the price of the supporter pack below each pack. This way you can simply click a button in the game to collect/upgrade a supporter pack (which then can also be refunded within 24 hours).

For this to be possible though they would need to introduce an alternate "point" item to be included in supporter packs, such as red coins, that cannot be spent on other supporter packs.

The other thing I'd really like to see is some kind of use for duplicate items obtained from mystery boxes. In fact, this system does not have to be limited to duplicate items, but simply any item the player does not want anymore. I suggest that every cosmetic has a "tier" associated with it based on the price value of the item (similar to the rarities of items in mystery boxes). All cosmetics should display this tier number as a tool tip.

When a player wants to get rid of items that are no longer refundable, they simply put them in a device, and they will get a random item that they do not already own based on the tiers of the consumed items. For an example of how the system might work:

The player puts in either one or two items. If both items are of the same tier, they get a random item of that tier. If they are of different tiers, they get a random item of the average tier (rounded). So for example, a tier 2 and tier 3 item combined together would give the player a 50% chance to receive a tier 3 item, and a 50% chance to receive a tier 2 item. A tier 1 item and a tier 3 item will always give you a tier 2 item. Finally, putting only one item in the device will give you an item of half its tier. A tier 1 item giving you a 50% chance of another tier 1 and a 50% chance of nothing.

Anyway, those are a few of my suggestions. I like the idea of renaming characters but I think refunding an item whenever you feel like it is too much. With a better interface then the character slots and other miscellaneous items could fit into the system I proposed and also have tiers associated with them, allowing them to be combined for other items. Unless there is a major change with how the mechanics of an item works, I feel a full point refund is not deserved.

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Cosmic711 wrote:

I agree that the supporter packs should be real money only, I just don't think that there needs to be a separate interface for that. What I was suggesting is that the packs should be available in-game so that you can try them on. It would be foolish to allow players buy supporter packs with points received from other supporter packs.

You bring up a good point about the problems with refunds though. I think the best solution then may just be a preview hideout where you can test cosmetics for no charge.

My point with the duplicate items was for there to be some way to redeem them. Since the changes they've made to the game regarding cosmetics, any duplicates that aren't weapon skins are completely useless.

I don't believe this to be an absolutely necessary feature but you have to consider the number of people that stay far away from mystery boxes because of this issue. This would only increase their sales as long as they are not too generous with item outcomes and at the same time the players would feel much less like they are being ripped off. I think I speak for many people when I say that I wouldn't even mind a minor price increase in the boxes if they introduced a system similar to the one I proposed.

In addition, if people have old items that they don't enjoy using anymore, why would it hurt to let them exchange a few of them for a random item? You're right in the sense that two for one would probably be too generous, but why not three for one or even four for one? This way you can throw in all the duplicates you have and at least get something out of it, even if it's something small. I would rather have one random common item from the shop than the four duplicate arcane halos I have. It's just ugly to look at and serves no purpose.

The ideas I've suggested, if implemented correctly, would not only boost sales (as well as cut back costs on the support team constantly having to answer requests) but also make the players feel more comfortable spending their money. I can't tell you how many more things I would purchase if I had the opportunity to try them first. Since I don't, however, I only buy cosmetics that I've seen previewed with different outfits, characters, items and hideouts. I would be a lot more willing to give them my money if I knew the thing I was getting is something that I'm going to enjoy. If I feel like I was scammed after buying an item, why would I want to buy anything else?

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Carrasco_Santo wrote:

I think the possibility of Cosmic is reasonable to turn certain items into others, there is a similar system in the League of Legends, as we are just talking about possibilities.

I also think it's reasonable to have some sort of disadvantage for players who have MTX, maybe if the fusing system of 4 items in 1 (for example) is a bit annoying to do, a very big deal would be to devalue any item in the refund. If the item was worth 100 points, refounding would cost 50 for example. There could be a warning that items purchased in promotions are sold even cheaper based on the purchase price, ie each player would have (if there is not already) a list of purchased items and their respective IDs on the servers for the system to work well, as day of purchase, values, quantities, etc.

In the example I gave, for me to have a quad tab, I should "burn" 8 normal tabs this way. I would not see any problem, I have MANY tabs.

I think that Mysterious Box effects should be refounded cheaper, maybe 25% of normal value, such a possibility is entirely viable with the information stored in the ID of each item.

I do not agree with the possibility of buying themed packs with points, for me the purchase has to be made with money.

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Carrasco_Santo wrote:

I said there is a SIMILAR system to that suggested. I know that there put fragments there to transform into others and not MTX. Anyway, I think this option very complex to be implemented and I think it is more feasible:
- Refund MTX purchased in a time limit (24 hours for example) with 100% return points and maybe with some refund limit per month (5 for example). It would not work for thematic packages of new leagues (Legacy, Sunspire, etc, support packs).
- After the time of refund, sell with devaluation of 50% on the original price bought at the time. This would not work with themed packages as already said.
- Possibility of selling or exchanging utilities (stash tabs for example).

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ciel289 wrote:

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Carrasco_Santo wrote:

I said there is a SIMILAR system to that suggested. I know that there put fragments there to transform into others and not MTX. Anyway, I think this option very complex to be implemented and I think it is more feasible:
- Refund MTX purchased in a time limit (24 hours for example) with 100% return points and maybe with some refund limit per month (5 for example). It would not work for thematic packages of new leagues (Legacy, Sunspire, etc, support packs).
- After the time of refund, sell with devaluation of 50% on the original price bought at the time. This would not work with themed packages as already said.
- Possibility of selling or exchanging utilities (stash tabs for example).

refunding old mtx just because you have better ones is not correct.
selling something back to the person/company you bought it from ,after having it used for some time, while item has no value in itself to the person/company is sraigh up wrong.

such a system would only mean 1 thing,that we have to pay more for all mtx that are "refundable" after beeing used.
companies exist to make money,while they have to make their product appealing to ppl, they neither will nor can give you stuff for "free" or just to make you "feel better"

just to make it clear,i´m not saying that a refund system couldnt work. what i´m saying is "its neither reasonable nor possible to implement such a system for currently existing mtx and mtx that are on sale"

they would have to exclude all type of sells (armor packs or daily deals) and all currently existing mtxs. new mtx prices would go up by a lot (you could exspect 30% and more to cover the refund loses) and box mtxes would still be excluded,unless drasticly icreased in price as well.

the outcry from these prices would lower the buys of mtx even further. i can understand the wish for such a refund option,but its very short sighted and egoistic.
ggg isnt running a charity.