Does support work on the weekend?

My account seems to be muted but nobody from support has responded to my email for a few hours now. I sent two.

So I can't do anything in-game as I need to buy maps/sextants and other currency to play. Nobody is getting my messages.

Yes, Support has team members at work 24/7.

I haven't had any response from support for over 24 hours now. My account is muted so I can't play the game. Can't play without trading.

just remember that every time you sent them a new e-mail, you are put to the back of the queue.

Maybe get a friend or guild member to help you buy what you need until you get a reply.

"

HanSoloDK wrote:

just remember that every time you sent them a new e-mail, you are put to the back of the queue.

Maybe get a friend or guild member to help you buy what you need until you get a reply.

I set another email now, 24 hours later. Also made a thread on reddit and this this thread here yesterday. No response anywhere.

I'm pretty much a solo player. No guild or friends.

"

SaiyanZ wrote:

I set another email now, 24 hours later.

Then - as mentioned by HanSoloDK - as far as the queue is concerned, it’s as if you’ve just contacted them for the first time.

"

Sarno wrote:

"

SaiyanZ wrote:

I set another email now, 24 hours later.

Then - as mentioned by HanSoloDK - as far as the queue is concerned, it’s as if you’ve just contacted them for the first time.

Well 24 hours is unacceptable. This is a 5 year old account with probably over 10k hours played and zero issues/locks/mutes/bans previously.


What happened is this:

- On Friday I posted joke in global. People were talking about never sharing your passwords. So I just chirped a standard meme joke "Hey if you type your password it shows up as ******. Mine is ******." It was just a joke and from the responses, people took it as that. I didn't know that was an offense or anything. People post stuff like that on Reddit all the time.

- A minute later I was kicked to the login screen with a locked account. So I emailed support and got a response soon after. They said my account was locked for a phishing attempt and that usually people get banned for such things. So I promised not to do it again, proved that it was my account, and it was unlocked again.

- However yesterday when I tried to make some trades, after messaging like 20 people I realized that I might be muted. It didn't cross my mind at first because people don't usually respond to trade messages. That's when I emailed support and haven't had a response since.

"

SaiyanZ wrote:

Well 24 hours is unacceptable.

¯\_(ツ)_/¯

If you want to delay getting a response from GGG, that's your prerogative.

"

Sarno wrote:

"

SaiyanZ wrote:

Well 24 hours is unacceptable.

¯\_(ツ)_/¯

If you want to delay getting a response from GGG, that's your prerogative.

I sent the last email before I read about the que.


Also people who are messaging me to buy (unpriced) stuff also think I'm ignoring them now. I thought trading couldn't get any worse. Next thing I'll be on everyone's block list as well.

"

SaiyanZ wrote:

Well 24 hours is unacceptable.

What is unacceptable is a petulant child throwing a hissy fit for getting muted after a piss poor attempt at "humor" in chat.

"

The joke was this. People were talking about passwords in global and that you must never share them. So I chirped the standard meme joke: "Hey if you type your password it shows up as ****. Mine is *****."

Phishing for passwords, even as a joke, support HAD to do their job and mute you, there is no wriggling out of it.