[Guide] What a DxDiag is, and how to create one

What is a DxDiag? Why would I be asked for one?

Often when people post in the Technical Support section of the forum looking for help, they will be asked for a "DxDiag". This is short for DirectX Diagnostic report. It is a Windows utility used to gather information useful for troubleshooting certain technical problems. It basically provides an overview of your computer's hardware, driver versions - that kind of thing.

How do I create a DxDiag and show it to other posters / GGG?

Glad you asked! Here's a step-by-step guide. If you're not sure about something, click on the at the end to see a screenshot. This'll help if you can't find something I refer to.

Creating a DxDiag

  • First, search your computer for dxdiag.
  • The correct result will say "Run command".
  • Is there a Run 64-bit DxDiag button? If so, click on it.
  • Wait until the green progress bar is filled and goes away.
  • Click on the Save All Information... button.
  • I'd recommend choosing to save it to the Desktop so it's easy to find.

Showing other posters your DxDiag

  • Double-click on the DxDiag.txt file to open it.
  • Right-click and choose Select All, then right-click again and choose Copy.
  • Go to Pastebin. This is where we'll save the DxDiag.
  • Paste your DxDiag, then click the Create New Paste button.
  • Copy the URL in your browser's address bar and paste it into your post.
  • Bonus points if you select the URL, then use the URL button to make it clickable!

Showing GGG your DxDiag

  • You should be able to add the DxDiag.txt file as an attachment when sending an e-mail to techsupport@grindinggear.com. If you're unable to do this or don't know how, just save it on Pastebin (see the above) and include the Pastebin URL in your e-mail.

Where do I go to get help?

If you haven't already, create a new thread in Technical Support.

If you'd prefer to only deal with staff, e-mail techsupport@grindinggear.com.

Why can't I post here?

This thread will be locked to prevent people looking for help from posting in it, instead of creating their own thread, as this would make other people less likely to see that they need help. If you've any suggestions for, or questions about the guide, feel free to send me a PM.
Last edited by Patrick_GGG on Jan 28, 2018, 3:50:39 AM
Last bumped on Jan 28, 2018, 3:09:32 AM

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