Account e-mails are currently not being delivered?
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I have a dynamic IP address and my account gets locked almost daily. Sadly this time I have not received unlock code via e-mail. Just to make clear - I have checked junk folder and excluded my e-mail server fault.
Please look into why these mails are not being delivered. Last bumped on Aug 19, 2017, 1:54:26 PM
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Update:
Seems your domain from support@grindinggear.com (23.246.201.124) has been blacklisted by a RBL service (spam blacklist). This might create communication problems for clients receiving your emails. http://www.barracudacentral.org/rbl/removal-request E-mail server sample log: Aug 18 19:40:47 mail postfix/smtpd[20810]: NOQUEUE: reject: RCPT from mail3.pathofexile.com[192.155.227.194]: 554 5.7.1 Service unavailable; Client host [192.155.227.194] blocked using b.barracudacentral.org; Client host blocked using Barracuda Reputation, see http://www.barracudanetworks.com/reputation/?r=1&ip=192.155.227.194; from=<support@grindinggear.com> to=<XXX> proto=ESMTP helo=<mail3.pathofexile.com> Last edited by tristian9#2870 on Aug 18, 2017, 1:42:38 PM
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I've got the same problem here. I can't get any emails from GGG due to that blacklist issue.
Tried to contact the support but i think those emails are blocked too. :( |
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They are already more than well enough aware of this. All you can currently do is email support to get an unlock code.
support@grindinggear.com "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning."
"Your mother was a hamster and your father smelt of elderberries!" |
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" How does that help when we can't get emails from support@grindinggear.com ? I have been waiting since thursday. Either they haven't replied or I can't get the email. I bought a supporter pack as well but didn't get a reciept cause it's sent from support@grindinggear.com. Last edited by evovolvo#5267 on Aug 19, 2017, 11:41:32 AM
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Take a second and think. Go to yahoo, gmail, where-ever and get an account. Send the email from there. It's not that complicated.
They do nothing account related via the forums, as is their policy, so as I said, all you can do is email them. "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning."
"Your mother was a hamster and your father smelt of elderberries!" |
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" so they will just send an unlock code to this brend new email account not linked to the path of exile account in any way ? |
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" Presumably they would ask questions to verify account ownership first. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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My account got IP locked. Couldn't receive the unlocking email. First I made the bug thread here and sent an email to support. Then it dawned me, that I might not receive their replies.
I found this support link from reddit: https://www.pathofexile.com/private-messages/compose/to/Support They replied there in a few hours and sent me unlocking e-mail via different domain. It worked and I'm happy. I hope this helps others too. |
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" This ^^ It would be wise to include which email address is getting blocked, and give them the account name as well as a few chars on it as well. "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." "Your mother was a hamster and your father smelt of elderberries!" Last edited by Aragorn14#7418 on Aug 19, 2017, 1:55:47 PM
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