Again - EU servers are lagging as hell

New Record! 27s

2017/04/12 19:24:47 ***** LOG FILE OPENING *****
2017/04/12 19:24:48 1445734 148 [INFO Client 16348] Send patching protocol version 5
2017/04/12 19:24:48 1445890 1b7 [INFO Client 16348] Web root: http://patchcdn.pathofexile.com/2.6.0.9/
2017/04/12 19:24:48 1445890 1b8 [INFO Client 16348] Backup Web root: http://patch102.pathofexile.com:8095/patch/2.6.0.9/
2017/04/12 19:24:48 1445890 1c3 [INFO Client 16348] Requesting root contents 1
2017/04/12 19:24:48 1446031 1ed [INFO Client 16348] Got file list for "" 0
2017/04/12 19:24:48 1446046 24b [INFO Client 16348] Finished checking files
2017/04/12 19:24:48 1446406 ff [INFO Client 16348] Changing to device "Haut-parleurs (Creative SB X-Fi)"
2017/04/12 19:24:49 1446781 8d [INFO Client 16348] Enumerated adapter: NVIDIA GeForce GTX 690
2017/04/12 19:24:49 1446828 254 [INFO Client 16348] Enumerated device for adapter: NVIDIA GeForce GTX 690. Selected feature level: 45056. Max feature level: 45056
2017/04/12 19:24:49 1446828 145 [INFO Client 16348] Enumerated output for adapter NVIDIA GeForce GTX 690 of \\.\DISPLAY1
2017/04/12 19:24:49 1446828 8d [INFO Client 16348] Enumerated adapter: Intel(R) HD Graphics 4000
2017/04/12 19:24:49 1446828 254 [INFO Client 16348] Enumerated device for adapter: Intel(R) HD Graphics 4000. Selected feature level: 45056. Max feature level: 45056
2017/04/12 19:24:49 1446828 145 [INFO Client 16348] Enumerated output for adapter Intel(R) HD Graphics 4000 of \\.\DISPLAY5
2017/04/12 19:24:49 1446828 8d [INFO Client 16348] Enumerated adapter: Microsoft Basic Render Driver
2017/04/12 19:24:49 1446828 254 [INFO Client 16348] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312
2017/04/12 19:24:49 1446875 1a8 [DEBUG Client 16348] CreateSwapChain: SetFullScreenState 0
2017/04/12 19:24:49 1446875 203 [INFO Client 16348] [DirectX] Runtime version = 11.1
2017/04/12 19:24:49 1446875 204 [INFO Client 16348] [DirectX] Feature Level = 11.0
2017/04/12 19:24:49 1446875 205 [INFO Client 16348] [DirectX] Driver Command Lists = YES
2017/04/12 19:24:49 1446875 206 [INFO Client 16348] [DirectX] Driver Concurrent Creates = YES
2017/04/12 19:24:49 1446875 207 [INFO Client 16348] [DirectX] Driver Constant Buffer Offsetting = YES
2017/04/12 19:24:57 1455437 857 [DEBUG Client 16348] Got Instance Details from login server
2017/04/12 19:24:57 1455453 873 [INFO Client 16348] Just before calling client instance session
2017/04/12 19:24:57 1455453 d5 [INFO Client 16348] Connecting to instance server at 78.129.153.36:6112
2017/04/12 19:24:57 1455546 119 [DEBUG Client 16348] Connect time to instance server was 47ms
2017/04/12 19:24:58 1456015 6f [INFO Client 16348] Tile hash: 3340615640
2017/04/12 19:24:58 1456015 70 [INFO Client 16348] Doodad hash: 0
2017/04/12 19:24:59 1456640 6e7 [DEBUG Client 16348] Joined guild named ***** with 8 members
2017/04/12 19:24:59 1457218 951 [INFO Client 16348] : You have entered The Sarn Encampment.
2017/04/12 19:24:59 1457265 a1a [DEBUG Client 16348] Entering area 3_3_town
2017/04/12 19:25:00 1457796 951 [INFO Client 16348] : You have joined trade chat channel 12 English.
2017/04/12 19:25:05 1463625 857 [DEBUG Client 16348] Got Instance Details from login server
2017/04/12 19:25:05 1463625 873 [INFO Client 16348] Just before calling client instance session
2017/04/12 19:25:05 1463625 d5 [INFO Client 16348] Connecting to instance server at 78.129.153.15:6112
2017/04/12 19:25:06 1463671 119 [DEBUG Client 16348] Connect time to instance server was 46ms
2017/04/12 19:25:06 1463937 6f [INFO Client 16348] Tile hash: 3097725726
2017/04/12 19:25:06 1463937 70 [INFO Client 16348] Doodad hash: 544847978880
2017/04/12 19:25:07 1464625 6e7 [DEBUG Client 16348] Joined guild named ***** with 8 members
2017/04/12 19:25:07 1464703 951 [INFO Client 16348] : You have entered The City of Sarn.
2017/04/12 19:25:07 1464937 a1a [DEBUG Client 16348] Entering area 3_3_1
2017/04/12 19:25:15 1473421 437 [INFO Client 16348] Abnormal disconnect: Disconnected from server.

Frankfurt

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 0 | 3830 | 3830 | 0 | 0 | 22 | 0 |
| No response from host - 100 | 766 | 0 | 0 | 0 | 0 | 0 |
| ip5886dfce.static.kabel-deutschland.de - 0 | 3830 | 3830 | 9 | 16 | 225 | 21 |
| ip5886c21c.static.kabel-deutschland.de - 0 | 3830 | 3830 | 12 | 18 | 218 | 21 |
| ip5886ca70.static.kabel-deutschland.de - 0 | 3830 | 3830 | 13 | 20 | 209 | 18 |
| ip5886ca5c.static.kabel-deutschland.de - 0 | 3830 | 3830 | 20 | 26 | 231 | 26 |
| ip5886ca27.static.kabel-deutschland.de - 0 | 3830 | 3830 | 19 | 26 | 242 | 27 |
| bbr01.xn01.fra01.networklayer.com - 2 | 3562 | 3494 | 23 | 82 | 381 | 80 |
| ae5.dar02.fra02.networklayer.com - 0 | 3830 | 3830 | 21 | 45 | 375 | 43 |
| po2.fcr01b.fra02.networklayer.com - 3 | 3481 | 3393 | 0 | 74 | 355 | 29 |
| speedtest.fra02.softlayer.com - 3 | 3512 | 3432 | 0 | 82 | 381 | 101 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

My client crash every 5 min since about 1 week...
Like the 12 sheets before me, I have good words about GGG dev staff. Can some offial member explain what append for all players ?

Game crashing ramdomly after *min/ hours (freeze in game then normal windows error appear with the message this program stopped working)


Server: London
Playing from France Paris

Windows 10 familial version 1607 / build 14393.1066 |64 bits]
proc: intel Core Quad CPU Q8400@2.66 ghz
Ram: 8 go DDR2 G.skill PC2-6400
vcard: NVIDIA Geforce GTX 580 2go Gainward running on driver 376.53
mb: P5Q-E Asustek

adwcleaner: everything ok
malwarebyte: everything ok
Hijackthis: nothing to report


Running the game with this options:

"

PsyYak wrote:

"

acillatem wrote:

"

PsyYak wrote:

Can't you use your logic and understand it has NOTHING with anyone ISP / location / connection ?

I wouldn't response to people that saying I am lying, hiding something or don't give a damn. Maybe your attitude leads to GGG not responding.

My attitude was just fine when I've posted this to the first time.
My attitude was just fine when I mailed and PM'd it to GGG support.
If you provide a service and your service have problem, you can't allow yourself to ignore your customers ( like GGG does ).


To those who think its related to your ISP, its not.
People from all over europe having the same problem.


Different countries, different cities, different ISP, different routers, different PC's specs, different builds and even different time their account was created.
The only common thing in this situation is GGG and the companies they hire to handle the traffic into their servers.

Like I said before, they won't acknowledge it here ( they could done so days ago but decided to ignore all of us again and again and again ), acting like its everyone else problem and running some MTX sales on the weekend only show their true face, greed.


You can say w/e you want, I really don't give a damn anymore, the only sad part that I did helped GGG with buying their packs and support them but guessing GGG isn't so different then the hungry gold digger aka Blizzard, but at least Blizzard replay to their community.

You seem to have a fundamental misunderstanding of how the internet is architected. There are various "tiers" of ISPs. An entire region of the world can certainly experience issues if key lines become oversaturated (or in the case of Singapore, cut). Level3 is a Tier 1 network, and as such, see a LOT of traffic. If they are having issues, many smaller ISPs will feel the impact.

"

SoulMasher wrote:

wow that explains alot. This could also mean we could try to fix this client side with static routes while they fix it on their side.

nice work mister bejarid!

Not at all. You cannot influence what route your traffic takes over the internet. You have 1 single route, and that is your WAN connection to your ISP. Once it is off your home network, you have 0 control.

Why do some people bother to post random crash/disconnection in a LAG thread? The way of some human brains work is really mysterious.

there are 2 distinct issues,one with abnormal disconnect ( affecting mainly Free ISP customers ) and one about massive LAG because internet routes are pure shit .

To the diligent WinMTR posters and doubters.
1.) First got permission to post this PM, because it addresses this thread, still, with it being a PM one asks permission to do so.
2.) Yes that is Melissa, as in GGG staff member, with her being one of several staff members already involved.
3.) Still missing now might be a cosy feeling of having a direct staff member post right here at the thread. That's all? Small loss, they are working on problems more than public relations, preferring that anytime.
4.) Keep on posting WinMTR reports, they are helpful.

"

Melissa wrote:

Hey there Gary,

Thank you for getting back to us about this, I am sorry to hear that you feel this way and the frustration this may have caused you.

I can assure you that this has been brought to our Network Administrator's attention, and they will need to investigate this in depth before we are able to provide you with sufficient information.

I have passed along the thread that you and other players have commented in on, providing us with the WinMTR reports greatly assists us with putting this report into motion with the appropriate contacts.

Even if a developer/Network Admin may not post or respond to players, please don’t take silence for inattention. They are currently all hands on deck for the upcoming 3.0.0; this does not mean players concerns are ignored.

I do apologise for any discomfort this may have caused, if there's anything else we can assist you with feel free to contact us again.

Kind regards,
Melissa

Gaming on via various Gateways, currently Frankfurt, until this "Glitch" is wrestled back into it's corner of "Solved".


Thank You for your time and work.

Regards, Gray

Frankfurt is reachable with a low latency. It looks like the problem is solved. Well done!

still unclear if all issues reported here are from the same root cause