Technical Support (Path of Exile 1) - DirectX issue: crash on startup - Forum

Hi all,

My client has suddenly stopped working and I get the following error now:

"

"Failed to get device caps": In source code file:
..\Device\D3D9\DeviceD3D9.cpp at line 42,
Processing file: Failed to get device caps
Error: D3DERR_NOTAVAILABLE
Description: Not available
Message:

The game was working fine a couple days ago, and I haven't changed anything with my game nor my computer. DxDiag is pasted below. Any ideas? Thanks!

"

------------------
System Information
------------------
Time of this report: 4/2/2017, 16:32:23
Machine name: DESKTOP-MBE87IJ
Machine Id: {F3884EA2-A669-41B8-BE84-259F1D0547E9}
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
Language: English (Regional Setting: English)
System Manufacturer: Microsoft Corporation
System Model: Surface Book
BIOS: 90.1427.768
Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
Page File: 9291MB used, 6995MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

Last edited by RogueDemon#6092 on Apr 2, 2017, 8:00:20 PM

Last bumped on Apr 3, 2017, 1:23:23 PM

Posted by
RogueDemon#6092
on Apr 2, 2017, 7:35:19 PM

Quote this Post

"
RogueDemon wrote:

Hi all,

My client has suddenly stopped working and I get the following error now:

"

"Failed to get device caps": In source code file:
..\Device\D3D9\DeviceD3D9.cpp at line 42,
Processing file: Failed to get device caps
Error: D3DERR_NOTAVAILABLE
Description: Not available
Message:

Yeah, that's most likely a driver or graphics hardware issue on your system.

"
RogueDemon wrote:

"

------------------
System Information
------------------

We'll need the whole DXDiag report to help you troubleshoot. Please run DXDiag and use a service such as http://pastebin.com to copy and paste your info, then link it here. Guide: http://tinyurl.com/dxdiag-info-guide.

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