Character freeze but Nothing else

So I get into the game and start to play then my character freezes. I cant move or attack but everything else is running smoothly. I see monsters and players and they are all acting normal, moving at normal speed, if I have my totem out its attacking and my golem is doing his thing. My character then acts like nothing happened and keeps it moving. Other times I can que up attacks and he will resume them once he is done being "put into stasis" But im in a voip and friends hear me fine then the MOMENT my character unfreezes they say I lagged then but it was like the game was playing catch up but only with my character. Usually during this time my ping is fine its at a steady 30-50 my frames are fine well above 100.

EDIT: something I forgot is Sometimes the game will repeat the last action I did for a random amount of time and will do so even when mana is out will just wait for it to regen then use the skill again.

http://pastebin.com/MuRfzDmd WINMTR

http://pastebin.com/hsuwnv03 DXDiag

Did you try checking your network options to see if you are using Lockstep or Predictive? If it's in Auto, try setting it to Lockstep just to be sure.

While I'm also new to the game and not that knowledgeable, it sounds to me like your game could be desynchronized. Except if that were the case, you SHOULD be able to move your character around -- on your screen, anyway. Except, that, server-side, it wouldn't be moving (on other player's screens, or in the actual game world, for example.)... Or, it would in a very odd fashion.

At least, that's how it was in other games using/allowing player-side prediction.
It's kind of odd because it seems to have both symptoms of lockstep (not being able to move, as if catching up to lag, or see your character take action as you actually are.) AND predictive (the world still moving and acting as it should, monsters dying and dropping loot, potions working...)

If it were on Predictive, however, and desynchronized, there is a command to force a sync with the environment -- usually /oos, or /sync, or something like that. Look in the thread posted up above there should be a guide about this stuff...

Good luck!


(one more thing, try using a different gateway. lotsa realms/gateways slash internet providers (hard to tell, sometimes!) seem to be having problems as of late. usually doesn't seem to last long, though, but maybe you have a hop/node on the way from your client to the ISP the server that is misbehaving right now.)

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blackmoon9 wrote:

Did you try checking your network options to see if you are using Lockstep or Predictive? If it's in Auto, try setting it to Lockstep just to be sure.

While I'm also new to the game and not that knowledgeable, it sounds to me like your game could be desynchronized. Except if that were the case, you SHOULD be able to move your character around -- on your screen, anyway. Except, that, server-side, it wouldn't be moving (on other player's screens, or in the actual game world, for example.)... Or, it would in a very odd fashion.

At least, that's how it was in other games using/allowing player-side prediction.
It's kind of odd because it seems to have both symptoms of lockstep (not being able to move, as if catching up to lag, or see your character take action as you actually are.) AND predictive (the world still moving and acting as it should, monsters dying and dropping loot, potions working...)

If it were on Predictive, however, and desynchronized, there is a command to force a sync with the environment -- usually /oos, or /sync, or something like that. Look in the thread posted up above there should be a guide about this stuff...

Good luck!


(one more thing, try using a different gateway. lotsa realms/gateways slash internet providers (hard to tell, sometimes!) seem to be having problems as of late. usually doesn't seem to last long, though, but maybe you have a hop/node on the way from your client to the ISP the server that is misbehaving right now.)

Yea I have tried swapping. Ive thought the predictive mode before and made sure it was on lockstep. Im thinking it has something to do with my ISP but I wanted to see if this was an issue with me or the game before I contacted them.

Well, at least try a different gateway if you can (Singapore if you're in oceania? otherwise, plenty of options for EU/NA hehe.) before hassling them. Unless they usually give you bad service anyway, then it does make a perfect excuse to bug them ;D.

(my new ISP gives me 40-45 ping to the servers instead of the old 30 I had before... quite annoying. probably the servers they use to route traffic to USEast are not the same/not on as direct of a route as the old ISP.)

http://pastebin.com/Qf0unVYf WINMTR longer sample size

Yeouch. I'm no network technician, but that looks like some pretty important packet loss to me.

The 100% loss one is normal (as they have explained in their thread.), I also have a 100% loss one.... but the other ones, although the loss % is not that high, it could be occuring in bursts which could cause the problems you're experiencing. If you can't move or attack, that'd be because you're using Lockstep mode (which is a safer bet in most cases.). Technically, you could still be parsing (your client, that is, not you ;p.) info received from the server which would make the game seem like it's playing normally, I believe, but if you're going through a "spike" (or a drop, rather.), that'd explain why you yourself can't do much, and why everything happens all at once at the end on your side (actions repeating, etc... -- could be either of two things I think, either you HAVE been sending information to the server but it's catching up (downstream problem), with playing the actual animations and the such, or you are sending out every action you've attempted since the problem triggered at once, one by one it would seem as your client is in lockstep mode and thus is synchronizing with the server.).

Not very helpful I know, but what I can say is running the same test to another server, (you were pinging the patch server?) or changing your gateway as I mentionned and seeing if it persists would be wise...

I'm pretty sure if you have 5% packet loss at the first level (which is the case, maybe not at 5% as mentionned, but clearly something is causing problems between your router (or modem if connecting straight with an ethernet cable.) and the first hop (which should be I'd guess a box just down the street? or something of the such.), then it gets additive after that (if the first hop then has a 1% loss to the 2nd, the 2nd 0% to the 3rd, the 3rd 3% to the 4th, and the rest is fine, it would make for 9% total loss to the game using my 5% at first hop example.).

If this turns out to be a problem (packet loss at the first hop no matter which server you try), then I would definitely call the ISP. And, use Predictive in the meantime with the sync command hotkeyed somewhere haha ;).

IF I am wrong about that part though, it could just be a problem with your modem?

Funny as it may sound, try unplugging it, (or turning it off if possible.) waiting a few seconds (usually 10 is suggested) and plugging it back in. A good ole' reboot really sometimes does tie trick. :q.....

What puzzles me though is that you don't have any packet loss to your first hop, which I believe is your router/modem typically from what I know. If you did, then you'd know it's just because your wifi is having signal issues for example, possibly caused by interference (like a roommate wearing a full plate mail passing in-between you. or perhaps just a cat, if it's a really bad router model.) or bad location of the router... Or clearly that your modem needs a reboot XD.....

BTW, do make sure your upload is not running at 90%+ capacity, because if the upstream is bottlenecked, usually the connection (network interface? router? modem? is not optimized for gaming and so it will not give it any priority over other traffic, making you have pretty constant packet loss/high ping while overloaded. Doesn't seem to happen if it's your download that is hitting its maximum though, for some reason.

Further explanation:

In networking, 192.168.X.X addresses are "local" addresses. For example, your router will usually be 192.168.1.1/192.168.1.2, or 192.168.0.1, etc... ((EDITED, just remembered how this part actually goes while I was taking a walk) beyond those, there is also "128.0.0.1", which is usually referred to also as the "local loop" address, A.K.A. trying to reach your own computer, haha.) Ignoring the first 2 set of digits then, the last set of digits refers to addresses on the previous (3rd set) of digits' network, usually beginning with .100 (in this case, your computer could be 192.168.1.100, and your friend's computer 192.168.1.101. another person who came and used your network for a few hours a few days ago could have had 192.168.1.102 assigned to his network interface...) with .1 being reserved for the gateway // router.

If you had another router on the same "local" network, (say you were repeating a neighbor's connection to your own housing unit, or had 2 routers on the same network to facilitate file transfer and the such.) it could be using the 192.168.0.1 address, in which case the same address range (usually, again.) would be assigned to a different set of computers (.100 for your friend, .101 for you, etc...) connected to THAT networking. Hopefully, both routers won't use the same address though, which does happen sometimes ;D..... (yes, hilarity does ensue.)

Usually, if you're using a cabled connection to your router or modem, the packet loss will be at 0% (unless your cable is really bad or the connector ends are greasy, bwahahh.) and the pings will be stable at under 10ms (usually 1-2, or under 1ms, which is usually not measurable.). That is why "professional" gamers tend to use cabled connections rather than wireless routers for their hobbies (err, jobs?).

Avoids any packet loss at the first level, and the ping is nice and stable (no possible interference... if any, then it's usually someone tripping the cable and the whole thing disconnecting completely xD.....), and usually a lot lower, which is awesome -- that 10-20ms can make up for your loss of reflexes from when you were first online and gaming and still in your teens, being now, as I am, past 30 and still very much enjoying my gaming sessions haha. ;)!.....
(from what I can tell, for example, you're using a wireless network judging on your maximum and ping and slight packet loss.)


Anybody feel free to correct me if I'm mistaken, my memory is a bit rusty on these things bwahahh. Would hate to give the wrong information.



Anyway, there are other similar "reserved" address ranges, (perhaps the 2nd, 96.*.*.* hop could be one? your neighbor's router, for example.) but which ones they are and what purposes they serve though, I am not sure currently. If that were the case and THAT one had an issue though, you could simply just have to knock at their house and tell them to move their router to a window in-between your places, and away from being next to the refrigerator / on the dryer, etc... :P.

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blackmoon9 wrote:

BTW, do make sure your upload is not running at 90%+ capacity, because if the upstream is bottlenecked, usually the connection (network interface? router? modem? is not optimized for gaming and so it will not give it any priority over other traffic, making you have pretty constant packet loss/high ping while overloaded. Doesn't seem to happen if it's your download that is hitting its maximum though, for some reason.

Ive tried to power cycle and im actually connected wired. Im going to contact my ISP in the morning.

Agreed -- Seems like the best solution to me! Good luck! (usually, at least here in Canada, they'll do what they can to fix it, and pretty quickly, because if you have this problem, then others probably do too around your block/city... and indeed, the competition is fierce!)