"An unexpected disconnection occurred"

Hi, I've been playing and dealing with this error since Ascendancy patch came out and it's happening more frequently now. There are some instances in which I ALWAYS crash, like towns, lab instances (ex: domain path; i did 2 runs on merciless lab and crash on the same instance), dried lake, imperial gardens, etc. It's really annoying when you try to do uber labs or zana's mission with 1 portal. I tried to run game with everysingle option like; UI with lockstep , low settings, windowed screen, lowest resolution, etc.

I'll be waiting for some help and I'll appreciate it for sure. Love this game and love this community.

P.S: Sorry if you find this text with bad grammar, I'm from Argentina.

Thank you!
Last bumped on Aug 20, 2017, 12:51:41 AM
A DXDiag report would help. What's the error messages you get when you crash? What's the content of the PoE client's log file after a crash?

And have you run a pack check on the client recently?
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒░░░░░░░░░░░░░ cipher_nemo ░░░░░░░░░░░░░▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
Thank you for the fast response! There isn't a pop-up window, when I enter the instance sometimes it's let me move around like 2-3 seconds and logged me out, and other times show me a frozen screen standing on the new instance and logged me out aswell. The only message is "An unexpected disconnection occurred" in the log in screen. But when I log in and enter that instance for the second time, loads really fast with no problems at all.

Here is my DxDiag:

Spoiler

------------------
System Information
------------------
Time of this report: 9/9/2016, 08:03:36
Machine name: VAIO-VAIO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Sony Corporation
System Model: VPCEH17FD
BIOS: InsydeH2O Version 03.60.51R0180Z9
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 5070MB RAM
Page File: 2622MB used, 7515MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3253
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.4229 (English)
Driver Version: 9.17.10.4229
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/1/2015 21:01:14, 12814752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-7863-81B0B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x908B104D
Revision ID: 0x0009
Driver Strong Name: oem34.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.4229:pci\ven_8086&dev_0116
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Internal Speaker/Headphone (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_104D5A00&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDRT64.sys
Driver Version: 8.54.0018.0000 (Spanish)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/8/2011 06:30:08, 1591936 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Micrófono interno (Conexant SmartAudio HD)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDRT64.sys
Driver Version: 8.54.0018.0000 (Spanish)
Driver Attributes: Final Retail
Date and Size: 8/8/2011 06:30:08, 1591936 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrador raíz USB
| Vendor/Product ID: 0x8086, 0x1C2D
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Teclado PS/2 estándar
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Controlador de teclado de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Alps Pointing-device for VAIO
| Matching Device ID: *pnp0f13
| Upper Filters: ApfiltrService
| Service: i8042prt
|
+ Mouse compatible con HID
| Vendor/Product ID: 0x045E, 0x0797
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Controlador de mouse de Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 207.3 GB
Total Space: 599.5 GB
File System: NTFS
Model: SAMSUNG HM641JI

Drive: E:
Model: PIONEER BD-ROM BDC-TD03
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Spanish), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_908B104D&REV_04\3&11583659&1&B0
Driver: n/a

Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_908B104D&REV_04\3&11583659&1&FA
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_908B104D&REV_04\3&11583659&1&D0
Driver: n/a

Name: Intel(R) HD Graphics 3000
Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09\3&11583659&1&10
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_908B104D&REV_04\3&11583659&1&E8
Driver: n/a

Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_908B104D&REV_09\3&11583659&1&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_908B104D&REV_04\3&11583659&1&FB
Driver: n/a

Name: Atheros AR9285 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_E037105B&REV_01\4&BA03BD2&0&00E0
Driver: n/a

Name: Controladora de High Definition Audio
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_908B104D&REV_04\3&11583659&1&D8
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_908B104D&REV_06\4&36BF4604&0&00E5
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_908B104D&REV_B4\3&11583659&1&E5
Driver: n/a

Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_908B104D&REV_01\4&12C944F9&0&00E3
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_908B104D&REV_B4\3&11583659&1&E3
Driver: n/a

Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_908B104D&REV_04\3&11583659&1&F8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_908B104D&REV_B4\3&11583659&1&E0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
InterVideo Video Decoder,0x00700000,2,5,IVIVIDEO.ax,10.00.0005.0800
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3502.0922
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Video Memory Render Filter,0x00200000,1,0,VideoMemoryRenderFilter.ax,
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
Image Effects,0x00200000,2,1,viscomaudiodata.dll,9.00.0000.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
What you hear filter,0x00200000,0,1,viscomspeaker.dll,
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
WAV Dest,0x00200000,0,0,viscomwave.dll,9.00.0000.0000
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
AsyncEx,0x00200000,0,1,AsyncEx.ax,
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
File Source (MP3),0x00400000,0,1,MP3Source.ax,
VISCOM Wave Form Display Filter,0x00200000,1,0,viscomwaveform.dll,8.01.0000.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Viscom Audio Encoder,0x00200000,1,0,viscomaudioencoder.dll,9.00.0000.0000
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
VcmIAlzGPDFilter2,0x00000000,0,0,,
VISCOM AudioEffect Filter,0x00200000,1,1,viscomaudio.dll,1.01.0000.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
Matrix,0x00200000,1,1,viscomaudioprocess.dll,1.00.0000.0000
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
InterVideo Audio Decoder,0x00400000,1,1,iviaudio.ax,10.00.0005.0800
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
WAV Dest,0x00200000,0,0,wavdest.ax,9.00.0000.0000
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
VAIO Content Metadata Univ Filter,0x00000000,0,0,,
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Dxtory Video Decoder,0x00600001,1,1,DxtoryCodec.dll,2.00.0000.0127
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
VcmIAlzGPDFilter,0x00000000,0,0,,
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091
IL FL Studio DXi,0x00200000,1,1,FLSTUD~2.DLL,1.00.0013.0000
IL Multi FL Studio DXi,0x00200000,1,1,FLSTUD~1.DLL,1.00.0013.0000

WDM Streaming Tee/Splitter Devices:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
Códec Cinepak por Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
FM Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode1),0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode2),0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode3),0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode1+),0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode2+),0x00200000,1,1,quartz.dll,6.06.7601.19091
Ogg Vorbis (mode3+),0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.19091
Ley A CCITT,0x00200000,1,1,quartz.dll,6.06.7601.19091
Ley u de CCITT,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

Audio Capture Sources:
Micrófono interno (Conexant Sma,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
Conexant HD Audio capture,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
,0x00000000,0,0,,
Sony Visual Communication Camera,0x00200000,1,2,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
Conexant HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Sony Visual Communication Camera,0x00200000,1,2,ksproxy.ax,6.01.7601.19091
Dxtory Video 1,0x00200000,0,0,DxtoryVideo.dll,2.00.0000.0097
Dxtory Video 2,0x00200000,0,0,DxtoryVideo.dll,2.00.0000.0097
Dxtory Video 3,0x00200000,0,0,DxtoryVideo.dll,2.00.0000.0097
Dxtory Video 4,0x00200000,0,0,DxtoryVideo.dll,2.00.0000.0097

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Internal Speaker/Headphone (Con,0x00200000,1,0,quartz.dll,6.06.7601.19091
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Internal Speaker/Headphone (Conexant SmartAudio HD),0x00200000,1,0,quartz.dll,6.06.7601.19091

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0


Didn't know that pack check, I already ran it and didn't find a problem.

Thank you again!



"
diabliyo28 wrote:
The only message is "An unexpected disconnection occurred" in the log in screen. But when I log in and enter that instance for the second time, loads really fast with no problems at all.

Here is my DxDiag:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Sony Corporation
System Model: VPCEH17FD
BIOS: InsydeH2O Version 03.60.51R0180Z9
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 5070MB RAM
Page File: 2622MB used, 7515MB available

Card name: Intel(R) HD Graphics 3000
Current Mode: 1366 x 768 (32 bit) (60Hz)
Native Mode: 1366 x 768(p) (60.031Hz)
Driver Version: 9.17.10.4229


Looks like you have a Sony VAIO laptop and running on built-in Intel graphics. Plenty of memory. Even though this system would struggle to play PoE smoothly (thanks to non-discrete GPU), I don't see anything that would cause issues for disconnects. Looks good.

Next you'll want to run WinMTR and do a trace route to see if your Internet connection is causing the disconnects. Follow the guide here to perform this trace route and then post your results.
▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄
▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒░░░░░░░░░░░░░ cipher_nemo ░░░░░░░░░░░░░▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
Yes, I have a Sony VAIO laptop. It's weird cause I hadn't this issue before. Game always load instances perfectly but taking too much time in the past.

Here it's the trace route:

http://pastebin.com/yQiFE4Vx

Have a nice day! And thank you for the good intentions!
"
diabliyo28 wrote:
Yes, I have a Sony VAIO laptop. It's weird cause I hadn't this issue before. Game always load instances perfectly but taking too much time in the past.

Here it's the trace route:

http://pastebin.com/yQiFE4Vx

Have a nice day! And thank you for the good intentions!


There's nothing in the traceroute that is obviously wrong.


My two cents:

1. If you use any kind of anti-maleware application, make sure it's not interfering with the PoE executable in some bizarre way.

2. If you're on WiFi, switch to hard wired and do some tests.

3. If you can pinpoint exactly where and under which circumstances this happens, make sure the disconnection is reproducible, collect the data and email GGG with as much information as you can.
Sadly, looks like we're running out of possible soulitions.

1. I only have avast running when I'm playing poe, is it count?

2. I'm already playing on hard wired connection.

3. I already said when it happens on my first post, The Docks (always), Imperial gardens (sometimes), Some instances on lab (i can't say which one, cause it changes everyday) and circumstances,look's like problem happens in every circumstances, any hour, using YT or running another programs on the background, with or without being in party, any difficulty on the game.
But to be clear, this only happens once, when I got kicked out to the log in screen, game can load instances really quick and normally again even the instance that cause the problem.


I'll do a summary if you want. What's the GGG's email?
Last edited by diabliyo28#5781 on Sep 10, 2016, 5:59:37 PM
"
diabliyo28 wrote:
Sadly, looks like we're running out of possible soulitions.

1. I only have avast running when I'm playing poe, is it count?

2. I'm already playing on hard wired connection.

3. I already said when it happens on my first post, The Docks (always), Imperial gardens (sometimes), Some instances on lab (i can't say which one, cause it changes everyday) and circumstances,look's like problem happens in every circumstances, any hour, using YT or running another programs on the background, with or without being in party, any difficulty on the game.
But to be clear, this only happens once, when I got kicked out to the log in screen, game can load instances really quick and normally again even the instance that cause the problem.


I'll do a summary if you want. What's the GGG's email?


Yes, Avast counts. Make sure you make POE a white listed program. Go to settings and then scroll down the exclusions. Add pathofexile.exe to that. On that note: If you are using any firewall program, make sure and have POE allowed/white listed within that as well.

Are you using any of the command line parameters at all? The one I would suggest would be --noasync. Take a look at this vid: https://www.pathofexile.com/forum/view-thread/1708380, and just substitute that command for the multi-threading one. Your load time is going to be a bit longer, but it is going to preload everything then and it may fix your problem.
"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning."

"Your mother was a hamster and your father smelt of elderberries!"
2017 still have same problem as you

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