Poe support HELP ME

Its been like 4 months since i originally msg'd you guys at support@grindinggear.com
My account is locked, and ive sent numerous emails in since december.
The last time i heard from you guys, i presented the problem, and you said you'd check it out and get back to me. That was december...

Can SOMEONE PLEASE REPLY so i can get back into the game.....