Clave activada en Steam pero sin acceso anticipado a PoE 2

Hi, I bought a key to play Path of Exile 2 and redeemed it on Steam without any issues it activated correctly. But when I open the game, I get a message saying I don’t have access.
What should I do in this case?

Last bumped on Aug 3, 2025, 12:55:57 AM
Hey there,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.
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Sian_GGG wrote:
Hey there,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

I already sent an email. I haven’t been able to play the game, so I don’t have any characters yet.

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