Merged Accounts, but characters not showing

I merged my PC and Xbox account, but my characters aren't showing on the opposite platform. I have changed the sub accounts and tested it on each device with the same result. The original characters from those accounts show just fine, but if I change sub accounts it prompts me to make a new character. I went through with it just in case, but it doesn't show the others regardless. Any fixes?
Last bumped on Jul 22, 2025, 9:09:23 AM
Hey there,

Just in case you haven't seen it, we have a post where we have some frequently asked questions here: https://www.pathofexile.com/forum/view-thread/3586288

Some information that could be relevant to your situation:

"
Will I be able to play my Path of Exile 1 console characters on PC?

No. While you can share the same account on Path of Exile 1 on Console and PC, the characters will not be shared because Path of Exile 1 does not support Cross Play.


If you have any other questions, please feel free to contact us at support@grindinggear.com

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