SUPPORT ISSUE

I hope this message finds you well.

I’ve been playing Path of Exile 2 since the new league started, and as you know, stash tabs are absolutely essential to enjoying the game properly. Due to the limited stash space on my account, I had been waiting for the stash tab sale to arrive — and when it finally did, I purchased the Ogham Supporter Pack on Steam.

Unfortunately, this purchase was applied to a Path of Exile account that I wasn’t even aware of. As soon as I realized this, I reached out to support to request a transfer. I received a response from Jenn the next day, saying the purchase could be moved if I confirmed closing the wrong account. I replied with my full confirmation — but since then, I’ve heard nothing back.

I completely understand that your support team may be very busy, and I truly appreciate the work you do. However, I’m now deeply frustrated that I cannot use a purchase I paid for — especially during a time-sensitive stash tab sale, which now has less than 8 hours remaining.

I’ve already progressed four characters into endgame content, and I am truly struggling to play without sufficient stash space. Waiting another 3 weeks for the next sale would be very disappointing, especially considering that I made the purchase during the current sale with this exact purpose in mind.

At this point, I kindly ask that you please prioritize this request — not just as a technical issue, but as a customer who is currently unable to enjoy the product they paid for. I trust this will be resolved, but I sincerely hope it can happen in time for me to take advantage of the stash tab sale.

Thank you for your time and understanding

This is honestly such a frustrating situation. As someone who’s invested both time and money into the game, you absolutely deserve better — especially when it comes to something as time-sensitive as a stash tab sale.

It’s disappointing that this hasn’t been resolved yet, despite you doing everything right. I really hope the support team steps in quickly and gets this sorted out. This isn’t just a technical issue — it’s about player trust and experience.

Fully supporting you here — fingers crossed it gets resolved soon 🙏🏻