Account Problems since November
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It's been nearly 5 months since I reached out to support for help.
All my previous characters are gone along with all my microtransactions. I imagine this had something to do with the server and database issues they had while preparing for the POE2 launch. Support did respond to my emails for a while, verifying that I was indeed the correct owner of the account. But 2 months ago the last response I got was that all was good and I would be sent redirect to the appropriate team to fix my issue. But like I said that was 2 months ago. I sent another email a couple weeks ago and that one had no answer too. I just want to get my stuff, I don't really care about the characters. But I spent over 100 euros in the game and would like to get that stuff or my money back... Last bumped on Apr 16, 2025, 7:50:56 PM
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Hi vl0fast, I'm sincerely sorry to hear about this, and I apologise for our slower-than-usual support response times. We're currently dealing with a large number of support requests and are working to address them as quickly as possible and will do our best to get back to you as soon as we can!
Need help with something? Feel free to email us: support@grindinggear.com
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Thank you! I know you guys have been having tons of requests, hopefully you can get to mine soon
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