Emails to support are not receiving any response
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As the title says, after the first email got a response which asked for my username and character names, and I replied, I haven't received a response since.
Not to that email, nor to any follow-up emails asking for a response. Last bumped on Apr 21, 2025, 11:30:28 AM
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That's how I've been feeling since December. Every few weeks I get exactly this question and shortly afterwards nothing happens. Then it starts all over again.
Maybe I should try working with a ticket system ;) |
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Same problem for me, my account has been locked since the end of December.
I've received a total of 3 e-mails from GGG support; 4 months later, account still locked and no response from the last email in nearly a week now. |
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our Customer Support Update from January, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.
Need help with something? Feel free to email us: support@grindinggear.com
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" This no longer has anything to do with understanding and patience. We already know the text by heart, nothing happens and when it's your turn, you get an answer with more questions and then it starts all over again and so on. |
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