Unsupported (UnconvertPixelFormat) Unable to launch the game

With the newest update I am currently unable to run or boot the game. I am immediately presented with a black screen with the error "Unsupported (UnconvertPixelFormat)" and the only option is to press OK at which point the game closes.

I tried reinstalling and deleting my config, upon the install completing and running the game the production config is blank. I borrowed a friends config and I am still receiving the error. I am unsure where to go from here.

On a 7950X3D, 64GB of DDR5-6000, and a RTX 5080. Any assistance is greatly appreciated.

All of my dump logs are exactly the same.

"
Name
PoE-1743791386-13832.dmp
User

Area

Seed

Build
poe2_production tags/4.2.0 269262
OSBits
Windows 11 Build 26100 VRM 0/0/0
CPUBrand
AMD Ryzen 9 7950X3D 16-Core Processor
ExtraData

Driver
0.0.0.0
GPUName

VRAM
0/0/0
Exception
Unsupported (UnconvertPixelFormat)


To me this indicates it just isn't detecting either my integrated graphics or my dedicated 5080 period even though I've set it in my Windows Graphics Settings option to prefer performance/RTX 5080.

Have confirmed that POE runs fine
Last edited by VforValens#5120 on Apr 4, 2025, 2:41:31 PM
Last bumped on Apr 4, 2025, 4:41:09 PM
Could you post a link to a DxDiag on Pastebin?

GGG have never bothered to create any support articles. EA has a step-by-step guide here.
"VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."

-GGG, 2015
https://pastebin.com/UM2VCiDP
Thanks.

If you disconnect your Meta Quest headset from the PC and restart your PC, does the game work properly?
"VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."

-GGG, 2015
"
Sarno#0493 wrote:
Thanks.

If you disconnect your Meta Quest headset from the PC and restart your PC, does the game work properly?


Going to be difficult to do...as the headset hasn't been used since last night to play iRacing with...and is currently sitting on the charging stand in my bedroom, with a shut down and boot up between last night and this morning.

Additionally, the Meta Quest app is not open and I have eliminated any/all traces of Meta services/apps running via task manager and the game is still not detecting the GPU.

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