Massive delays with Support
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Dear GGG,
as multiple users, myself included, have reported, your support is not existing. I have requested aid in an issue and after two emails back and forth I am still waiting for a reply after an email I sent in JANUARY. It has been over 2 months without an answer. Additionally, it seems you do not respond at all anymore. What the hell is going on. I request a statement and more than that, an improvement! Hire more people, install a ticket system, do whatever it takes, but improve your support! And look into your emails. I won't be spending any more money on you unless you take care of the issues I tasked you with as a player who needs support. Last bumped on Mar 20, 2025, 4:07:07 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Hello Drew,
not getting a response for an Email I send in January feels like you have completely forgotten about me. And I have seen this happen again and again with companies. We are all just human. Would you please do me a favor and contact the support team regarding open issues that I had? Thank you very much. |
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They responded to me and offered me a reshipping! The few support employees have a rough time, but they are working on it!
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