support response time?
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Hello, I sent an email to support 6-7 days ago. I received a response the next day and I provided the requested information, but still no response for 4-5 days... it's still a long time to resolve an MTX issue.
Last bumped on Mar 20, 2025, 5:26:38 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Still waiting on support to contact me from my mid December ticket.
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more than 3 months,trust me
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i've already past 3 months, when do i graduate? :)
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Oh my god...
3 months here. Have emailed to support a total of 7 times and the last reply I got from GGG was in December. W. T. F. |
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I am almost on the 3rd month waiting to get assisted since I have opened a ticket.
Worst customer experience ever! |
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They responded to me! They are working on it!
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I'm in the exact same boat.
I emailed support on Feb 17th and got a response from them the same day asking for more details. I provided the details the next day (since I got the response at night my own time) and now I haven't heard back from them for 31 days. I get that the support queue times can be long but I can't help but feel like my issue has been forgotten / disregarded since I got a same day response and then after I provided the details that were asked for it's been a month even though I had a pretty simple request. |
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