Failed to connect to instance
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This should go away if you play on the Europe server, make it to town, then switch back to the American server once you've switched to a new area (If this is happening for a character in town, check if creating a new character can get to the same town). If not, there may be a problem with the way you connect to our servers. Which country are you playing from? And what ISP do you use?
Balance & Design
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You'll need to allow ports 32768-61000, I believe. Let me know if this doesn't help!
Balance & Design
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" You have to allow the whole range, but only for outgoing connections. You shouldn't have to do any port forwarding at all - the client just needs to be allowed to connect out on those ports (port forwarding is usually done to allow incoming connections). For those of you without a router, you'll need to try disabling your Windows firewall or any other firewall/anti-virus/security software you may be running. Once you figure out which bit of software is blocking the connections, you should be able to re-enable your security software and configure it to allow the client access through it. Without knowing what software you are running I can't really be any more specific than that sorry. | |
" Our provider has made some adjustments to the routing on their side that should have fixed this issue as of November 10, 2015, 8:21 am NZST. You should now be able to use the Amsterdam Gateway without disconnecting outright. Please let us know if you continue to have this problem. Cheers! |
