(Detailed Performance Report) Infinite Loading Screens

Every few loading screens, I'm facing with infinite load screens. I'm not the only one person suffering from this problem. Too many people are complaining or had quit the game because of this long loading screens. This is not normal nor playable. Sadly I had to quit league early because I couldn't solve it.

If my loading screen has stuck, the gears of loading screen is still spinning but after 10 minutes they are still spinning. At the same time my cpu, gpu and hard drive are going nearly idle status. Only way to end infinite loading screen is "alt+f4".
In succesfull loading screens my load time usually between 1-3 seconds maximum.

- Stucked loading video:
https://www.youtube.com/watch?v=RRs0l_8WNpQ
- Stucked loading log with comments:
Spoiler
"
2023/12/13 01:45:10 8567906 cff94598 [INFO Client 8876] : You have entered Aspirants' Plaza.
2023/12/13 01:45:10 8568515 327596be [INFO Client 8876] [SHADER] Delay: ON
### This is where I tried to change area using labyrinth entrance.
2023/12/13 01:45:22 8580031 88a90509 [DEBUG Client 8876] Got Instance Details from login server
2023/12/13 01:45:22 8580078 84a7dab2 [INFO Client 8876] [ENGINE] Warmup: ON
2023/12/13 01:45:22 8580078 b8fcfa58 [INFO Client 8876] [ENTITY] Warmup: ON
2023/12/13 01:45:22 8580078 b51d650b [INFO Client 8876] [RENDER] Warmup: ON
2023/12/13 01:45:22 8580078 3275961f [INFO Client 8876] [SHADER] Warmup: ON
2023/12/13 01:45:22 8580078 b7403414 [INFO Client 8876] [DOWNLOAD] Pre-downloading "Content/Data/WorldAreas/3_Labyrinth_OH_straight"
2023/12/13 01:45:22 8580078 b7403414 [INFO Client 8876] [DOWNLOAD] Pre-downloading "Streaming/Content/Data/WorldAreas/3_Labyrinth_OH_straight"
2023/12/13 01:45:22 8580078 327596be [INFO Client 8876] [SHADER] Delay: OFF
2023/12/13 01:45:22 8580078 ca3a69d2 [INFO Client 8876] Connecting to instance server at xxx.xxx.xx.xx:6112
2023/12/13 01:45:24 8582406 ca3a5095 [DEBUG Client 8876] Connect time to instance server was 2312ms
2023/12/13 01:45:37 8594734 1186a081 [DEBUG Client 8876] Generating level 68 area "3_Labyrinth_OH_straight" with seed 2167662179
2023/12/13 01:45:38 8595703 f22b6987 [INFO Client 8876] Tile hash: 523224479
2023/12/13 01:45:38 8595703 f22b6986 [INFO Client 8876] Doodad hash: 4114687636
### End. No more entries, no error or clue. I'm pressing alt+f4 after 2-3 minutes and restarting game.
2023/12/13 01:48:47 ***** LOG FILE OPENING *****


- Successfull loading video:
https://www.youtube.com/watch?v=lr2QntZ6TY4
- Successfull loading log, total 2 seconds:
Spoiler
"
Got Instance Details from login server
2023/12/13 01:50:27 8884828 84a7dab2 [INFO Client 12576] [ENGINE] Warmup: ON
2023/12/13 01:50:27 8884828 b8fcfa58 [INFO Client 12576] [ENTITY] Warmup: ON
2023/12/13 01:50:27 8884828 b51d650b [INFO Client 12576] [RENDER] Warmup: ON
2023/12/13 01:50:27 8884828 3275961f [INFO Client 12576] [SHADER] Warmup: ON
2023/12/13 01:50:27 8884828 b7403414 [INFO Client 12576] [DOWNLOAD] Pre-downloading "Content/Data/WorldAreas/3_Labyrinth_OH_straight"
2023/12/13 01:50:27 8884828 b7403414 [INFO Client 12576] [DOWNLOAD] Pre-downloading "Streaming/Content/Data/WorldAreas/3_Labyrinth_OH_straight"
2023/12/13 01:50:27 8884828 327596be [INFO Client 12576] [SHADER] Delay: OFF
2023/12/13 01:50:27 8884828 ca3a69d2 [INFO Client 12576] Connecting to instance server at xxx.xx.xx.xx:6112
2023/12/13 01:50:27 8884890 ca3a5095 [DEBUG Client 12576] Connect time to instance server was 47ms
2023/12/13 01:50:27 8885265 1186a081 [DEBUG Client 12576] Generating level 68 area "3_Labyrinth_OH_straight" with seed 2817229195
2023/12/13 01:50:28 8886203 f22b6987 [INFO Client 12576] Tile hash: 1395453501
2023/12/13 01:50:28 8886203 f22b6986 [INFO Client 12576] Doodad hash: 3134198899
2023/12/13 01:50:28 8886546 cff94598 [INFO Client 12576] : You have entered Estate Path.
2023/12/13 01:50:29 8887140 327596be [INFO Client 12576] [SHADER] Delay: ON



I played in 3.22 season for first two months. I didn't face this problem even a single time in those two months.

I can understand when will my loading screen stuck, because in fluent loading processes my cpu always starting to make noise like it is a cpu intense process for like 2-3 seconds. But if it will stuck, my cpu fans aren't starting to spin like there isn't any process to reach my cpu.

And in game log; if loading screen will stuck, there isn't any entry after usual a few lines that shows I'm attempting to change area. Like there is a bugged code that prevent next program lines for whatever reason.

Those are what I tried so far:
- Clean install windows 11, windows 10, ubuntu,
- Steam, Standalone client, linux steam,
- Changing gateway server (frankfurt, london, amsterdam, paris, washington)
- Using another internet provider,
- Using cable connection, wifi,
- Updating all drivers including bios,
- Disabling re-size bar support in bios,
- Changing resolution,
- Disabling multithreading, dynamic resolution, enabling them again,
- Using dx11, dx12, vulkan,
- Setting fps cap at 60,
- Cleaning shader cache,
- Adding "-64bit" or "--waitforpreload" to steam launch options.

None of them work.

System specs:
- ryzen 5600,
- amd rx 6600,
- msi mpg b550 gaming edge wifi,
- ddr4 16gbx2 crucial ballistix,
- samsung ssd 860 evo, toshiba m2 ssd ct1000p1ssd8.

Temporary solution:
Even adding button at loading screens that shows up after some time (maybe 5 seconds?) for the purpose of "restart loading process" would help immensely for all sufferers.
Last bumped on Dec 12, 2023, 8:18:57 PM

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