Mac Studio M1 Max Graphic Problems_Additional Screenshots with Reference Numbers

Problem: Game presents frequent distorted graphics at any graphic setting. Any Mac users having the same problem? I contacted support as instructed, but received a message stating they were no longer providing technical support via email.





"Hi there,

Thank you for contacting Support.

Unfortunately we are not currently offering email Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

We have provided the following resource to help with troubleshooting technical issues:https://www.pathofexile.com/forum/view-thread/3072628

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

Otherwise, please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

Again, we apologise for any inconvenience this may cause. If we can assist you with any account, payment or microtransaction issues, please don’t hesitate to contact us again.

Kind regards,
Whai"






Follow links below for screenshots.





Hardware Overview

Model Name: Mac Studio

Model Identifier: Mac13,1

Model Number: Z14J0008LLL/A

Chip: Apple M1 Max

Total Number of Cores: 10 (8 performance and 2 efficiency)

Memory: 32 GB

System Firmware Version: 8419.41.10





Display

Apple Studio Display

27-inch (5120 x 2880)

https://www.apple.com/studio-display/specs/





Screenshot Imgur Links

https://imgur.com/idKk7by

https://imgur.com/SElty0F

https://imgur.com/viPLcqh

https://imgur.com/JU6u2Jt

https://imgur.com/Djriadt

https://imgur.com/Djriadt

https://imgur.com/jWVVH8y

https://imgur.com/nzyK55N





Let me know if you need more screenshots or you have questions.

Thank you

Additional screenshots with /debug reference numbers.



https://imgur.com/rRguPpk

https://imgur.com/SDiRLFb

https://imgur.com/ob9Y1qK

https://imgur.com/2Cswl3k

https://imgur.com/zPeXLqo

https://imgur.com/YkFbPQz

https://imgur.com/8JlO2hI

https://imgur.com/qJwmuIA

https://imgur.com/0dlNgJH

https://imgur.com/LNaF0pw

https://imgur.com/Cqss7nY

Bump

Do developers read these posts or is it just for community members to help each other out?

Bump for tech support. :)

Yes, exactly the same issue here.

Given it appears consistently in certain tilesets, and never in others, and based on where it does and what it looks like, I think it's an invlalid/corrupted shader, specifically some sort of haze or sunshaft.

This has been an issue since at least 3.17.4. If you search the forum you will find multiple open cases about this and other issues. You're not alone in the experience. GGG Support will NEVER tell you anything except thy don't provide technical support, which is true, and to log a case in the technical forum, which is why I assume you created this thread.

What is confusing is that

1. In their canned response to Mac based tickets they send links for Windows based PC, which are useless.

2. No-one appears to look at our even respond to technical cases opened via the correct channels.

The MacOS stand alone client has not been touched since 2020. It's unlikely GGG actively support or encourage it's use. Why they provided a client they refuse to provide support for is a mystery.

If you have the clout, power, influence or luck to actually get some traction it would be awesome. Not even a full page open letter in a national NZ newspaper would be likely to get them to move on it. Might have better luck appealing to Tencent directly if they care at all but again, doubtful. The only thing you can effectively do is to not buy anything more than what you have. Haven't bought anything for over 15 months now, haven't played in more than 3 months, and I take every opportunity to tell people on both Mac and Windows not to try the game.

There may be a workaround in another thread - https://www.pathofexile.com/forum/view-thread/3315496/page/3#p24994400

Try removing the shader as mentioned there. They appear to do so at least once per day. If it really does work great. It's another crappy work around since GGG can't seem to fix it but at least it might make things playable again.

Microsoft doesn't like Apple that much, huh.

Who would've guessed.

Apple is like a ufo landing on your lawn, but the ETs need to use your internet connection because 'they're out of range of home'.