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Instalation's error - THE D3D DEVICE HAS A NON - ZERO REFERENCE COUNT

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I invited a friend to play this game, but when he download de game, on 95% the game returns this error:

THE D3D DEVICE HAS A NON - ZERO REFERENCE COUNT, MEANING SOME OBJECTS WERE NOT RELEASED

How he can solve this problem? He have w7 ultimate 32 bits OS, 4GB RAM
Looking apples on the ground
Last edited by NaDraK on April 22, 2012 10:18 PM
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Posted by
on April 22, 2012 10:16 PM
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Download SPECCY by piriform and post your Hardware info like so:
Speccy106
OS: WinXP SP2 32bit
CPU: Athlon 64 X2 3800+
Ram : 4GB Kingston PC2-6400 5-5-5-18
Mobo: Abit KN9-Sli (NF570-Sli chipset with Realtek Audio)
GPU: ATI HD4670 1GB
HD: Maxtor 20GB - OS - Seagate 500GB - Games / Storage / PageFile
Network / ISP: Wired / Cox Cable
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Posted by
on April 22, 2012 10:39 PM
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Something to do with the Sound card, or more importantly, the 3D Video Chip.
OS: WinXP SP2 32bit
CPU: Athlon 64 X2 3800+
Ram : 4GB Kingston PC2-6400 5-5-5-18
Mobo: Abit KN9-Sli (NF570-Sli chipset with Realtek Audio)
GPU: ATI HD4670 1GB
HD: Maxtor 20GB - OS - Seagate 500GB - Games / Storage / PageFile
Network / ISP: Wired / Cox Cable
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Posted by
on April 22, 2012 10:40 PM
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We'll need more information! Try updating graphics card drivers, and let us know what 3D card he is using!
sig03
Need Support? support@grindinggear.com
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Posted by
on April 22, 2012 11:55 PM
Grinding Gear Games
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ramr

Now he removed her 4Gb and put 1,5... xDD

He try to download audio card drivers, more inrmation with problem soon
Looking apples on the ground
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Posted by
on April 23, 2012 1:27 AM
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Sorry, your card doesn't support Pixel Shader 3.0, which is required for the game to run!
sig03
Need Support? support@grindinggear.com
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Posted by
on April 23, 2012 1:51 AM
Grinding Gear Games
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Ok, ty... this card in the future can run the game or my friend need to change it?
Looking apples on the ground
Last edited by NaDraK on April 23, 2012 1:53 AM
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Posted by
on April 23, 2012 1:51 AM
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You will nneed to get a True 3D card.



OS: WinXP SP2 32bit
CPU: Athlon 64 X2 3800+
Ram : 4GB Kingston PC2-6400 5-5-5-18
Mobo: Abit KN9-Sli (NF570-Sli chipset with Realtek Audio)
GPU: ATI HD4670 1GB
HD: Maxtor 20GB - OS - Seagate 500GB - Games / Storage / PageFile
Network / ISP: Wired / Cox Cable
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Posted by
on April 23, 2012 3:28 AM
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"
Greybear1andonly wrote:
You will nneed to get a True 3D card.





I playing the game, my character is "Manzana" - [Witch], but my friend (acount name superzeus) not have a good 3d card.

Today my friend go to purchase a better card, I post here more information if the problem persist
Looking apples on the ground
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Posted by
on April 23, 2012 11:31 AM
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If your friend has not purchased a new card yet, you might give this a try.....


Tommti systems 3D-Analyze 2.36

I used it back in the day, worked pretty good as I remember it.
OS: WinXP SP2 32bit
CPU: Athlon 64 X2 3800+
Ram : 4GB Kingston PC2-6400 5-5-5-18
Mobo: Abit KN9-Sli (NF570-Sli chipset with Realtek Audio)
GPU: ATI HD4670 1GB
HD: Maxtor 20GB - OS - Seagate 500GB - Games / Storage / PageFile
Network / ISP: Wired / Cox Cable
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Posted by
on April 24, 2012 3:05 AM
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