California AT&T User--Can't Stay Connected--WinMTR W/PIC

https://pastebin.com/raw/hDC0XKXs

I have packet loss on hop 5 and 8. While hop 6 takes me out to NJ then back to LA. While this seems to be an AT&T issue, I wanted to know if GGG had any comments or anyone else.

It doesn't matter which server I connect to, these hops are ALWAYS the same, with exception to the end connection.


It takes a long time to access the server screen, then it takes about 5-10 attempts at the character screen to actually get into the game. Once in, I can drop at any time when loading a map, etc.

If any LA AT&T users have found a solution, please post it!

Last bumped on Feb 23, 2019, 1:30:10 PM
Is this really the intended route I am supposed to take? L.A., Kansas, Canada, Etc...to get back to California?

Response from AT&T Yesterday:
"
AT&T doesn't route traffic from your PC. The routing is going to be determined by the service you are trying to access

-John, AT&T Network Administrator

I can only imagine why so many of us have connection issues.

When will GGG respond?
BUMP, as im still tryin to help duck figure this out.
"
I have packet loss on hop 5 and 8. While hop 6 takes me out to NJ then back to LA.


hop 5 is not ok (that amount of packet loss 77%). Hop 8 is ok as far as configuration goes for that hop ("No Response From Host"). This is a result of a configuration, not to answer to certain requests to reduce surface for malicious attacks.

(1) You are obviously aware that GGG cannot help (remedy) with the routing of an ISP's DNS configuration.

(2) Did you read through the GGG Primer ( https://www.pathofexile.com/forum/view-thread/1377789/page/1#p11291009 )? eg no Wireless Connection.

(3) You could try an change the DNS Internet settings in your Internet Router (Google the handbook of your Internet Router how to change the Internet DNS setting (not your home network) on your connection, should be where you enter your ISP's details to connect to the internet), and check with WinMTR if the routing is different and or better (less hops no packet loss at best). Test also with different gateways in USA, not just your preferred one.

btw current ATT DNS is this here https://www.whatsmydns.net/dns/usa/att.html


"


Primary and Secondary DNS

Google https://developers.google.com/speed/public-dns/ 
8.8.8.8 and 8.8.4.4

Cloudflare https://www.cloudflare.com/learning/dns/what-is-1.1.1.1/ 
1.1.1.1 and 1.0.0.1

(Cisco) OpenDNS https://www.opendns.com/
208.67.222.222 and 208.67.220.220

Last edited by RPGNoobANKA on Feb 23, 2019, 6:03:58 AM
"
Duck_You wrote:
Is this really the intended route I am supposed to take? L.A., Kansas, Canada, Etc...to get back to California?

Response from AT&T Yesterday:
"
AT&T doesn't route traffic from your PC. The routing is going to be determined by the service you are trying to access

-John, AT&T Network Administrator

I can only imagine why so many of us have connection issues.

When will GGG respond?


your ISP do control in part what route your connection takes. there is nothing GGG can do about that, and what it leaves you to do is to change which server you connect to.

It's like using a road, your local officials may decided that something needs done to fix a road you take to work every day and put in diversions around it, if that route takes you back the way you cam and then out the other direction to take the long way round is it your works fault? of course it isn't and it's not GGG's fault here.
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1
"
Duck_You wrote:
https://pastebin.com/raw/hDC0XKXs

I have packet loss on hop 5 and 8.

Neither of those represent true packet loss. They're not indicatitive of an issue. I would recommend e-mailing techsupport@grindinggear.com and requesting a reverse WinMTR.


"
RPGNoobANKA wrote:
hop 5 is not ok (that amount of packet loss 77%).

ICMP ratelimiting is irrelevant.

The only thing it means is that one AT&T router doesn't respond to every ping sent to it. As playing Path of Exile does not involve sending pings to arbitrary routers, this has no impact on one's ability to play the game. We can see from the log that the forwarding path is unaffected.

Packet loss is when packets are, well, lost. Look at the log. If hop 5 is dropping packets then how come hop 6 and hop 7 respond to every packet sent to them? They cannot respond to packets they never received. While packet loss is inherently volatile, 77% is far too high for 0% on two subsequent hops to be variance. Hops 6 and 7 report no packet loss because there is none.
“Please understand that imposing strong negative views regarding our team on to other players when you are representing our most helpful forum posters is not appropriate.” — GGG 2022

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I'm not 'Sarno' on Discord. I don't know who that is.

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