PoE installs successfully but refuses to start

Hi GGG,

I'm a long time PoE player. I recently tried to start playing after a hardware change (new motherboard and SSD), which forced a OS reinstall. Ever since the OS was reinstalled, I cannot launch PoE.

Environment:
- Dell XPS 13 9343
- Windows 10 Professional

Here are steps to reproduce the problem:
1) Log in to www.pathofexile.com
2) Download the installer
3) Execute the installer, including giving administrator permissions -- this produces a message saying "Path Of Exile Installed Successfully"
4) Launch Path of Exile

What should happen:
- The PoE client should start, and then proceed to download the game files.

What actually happens:
- The PoE client never starts. If I have Task Manager open, I can see that Path of Exile runs for around one second before disappearing.

AFAIK, no log files are produced anywhere, so I cannot give you an error message.

Thanks for your help!

Have you installed your windows updates, and c++ redist?

Hi Xikini, thanks for replying!

My windows updates should be up to date. I keep them on the default settings and they are installed automatically.

I don't recall installing the C++ redistributable, which probably means I didn't. I went to Microsoft's website and there are a number of options:
https://www.microsoft.com/en-us/download/search.aspx?q=redistributable+package.

Which version does PoE need? I also looked around the PoE website and can't find that information. I tried installing both the x86 and the x64 versions of the 2010 redist based on this comment from Chris Wilson:
https://www.reddit.com/r/pathofexile/comments/3g7hw3/path_of_exile_on_windows_10/

Even after installing those two, PoE still refuses to launch.

Thanks for your help!

Bump...

Try e-mailing support.
My guess was really a shot in the dark.