Atlas Maps not getting acknowledged and Disconnecting vs New Microtransactions

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Docbp87 wrote:

have submitted with these kind of complaints to be able to confirm that the problem is on their end, and not with your ISP

If you're having connection issues in-game or with the client at all we are always happy to assist with troubleshooting. If you believe it's possible the issue is with our servers, the routing to our servers or the actual realms themselves please submit those reports to us!

Most of the time the issue is actually before it reaches our server network, and if that is the case we will do our best to assist with fixing the problem. If we can see clear evidence in the WinMTR reports we request (or a few other tests we do) that it is related to our servers we will investigate this immediately! I think what Chris recently posted on Reddit about this issue sums it up pretty well:

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Chris wrote:

The team note that 90% of MTR reports end up being dodgy routers, wireless connections, etc, and it can be a time-consuming process working out what's at fault. The remaining 10% are useful and can lead to our ISP reporting a networking problem to another ISP. They almost always reply saying they know about it already, but it feels useful at least.

From Reddit, here.