Can't install the game, please help
For some reasons, i have a lot of laggy spikes lately so i tried to to install the game again. But it keep showing me those error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753".
Here the log file: [1514:0CAC][2016-07-04T21:25:47]i001: Burn v3.10.2.2516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\LN\AppData\Local\Temp\{AF1D86B0-F30D-4228-A4C0-870A7CB2D8FE}\.cr\PathOfExileInstaller.exe [1514:0CAC][2016-07-04T21:25:47]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Grinding Gear Games\Path of Exile' [1514:0CAC][2016-07-04T21:25:47]i009: Command Line: '-burn.clean.room=C:\Users\LN\Downloads\PathOfExileInstaller.exe' [1514:0CAC][2016-07-04T21:25:47]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\LN\Downloads\PathOfExileInstaller.exe' [1514:0CAC][2016-07-04T21:25:47]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\LN\Downloads\' [1514:0CAC][2016-07-04T21:25:47]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\LN\AppData\Local\Temp\Path_of_Exile_20160704212547.log' [1514:0CAC][2016-07-04T21:25:47]i000: Setting string variable 'WixBundleName' to value 'Path of Exile' [1514:0CAC][2016-07-04T21:25:47]i000: Setting string variable 'WixBundleManufacturer' to value 'Grinding Gear Games' [1514:13C8][2016-07-04T21:25:47]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [1514:13C8][2016-07-04T21:25:47]i000: Setting version variable 'WixBundleFileVersion' to value '2.3.1.59054' [1514:0CAC][2016-07-04T21:25:47]i100: Detect begin, 1 packages [1514:0CAC][2016-07-04T21:25:47]i103: Detected related package: {90A4562F-D4A1-4B65-906D-41F236CF6902}, scope: PerMachine, version: 2.2.2.55880, language: 1033 operation: MinorUpdate [1514:0CAC][2016-07-04T21:25:47]i101: Detected package: PathOfExileInstaller.msi, state: Present, cached: None [1514:0CAC][2016-07-04T21:25:47]i052: Condition 'Installed OR (VersionNT >= v5.1)' evaluates to true. [1514:0CAC][2016-07-04T21:25:47]i199: Detect complete, result: 0x0 [1514:13C8][2016-07-04T21:25:49]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1 [1514:0CAC][2016-07-04T21:25:49]i200: Plan begin, 1 packages, action: Install [1514:0CAC][2016-07-04T21:25:49]i000: Setting string variable 'WixBundleLog_PathOfExileInstaller.msi' to value 'C:\Users\LN\AppData\Local\Temp\Path_of_Exile_20160704212547_000_PathOfExileInstaller.msi.log' [1514:0CAC][2016-07-04T21:25:49]i201: Planned package: PathOfExileInstaller.msi, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register [1514:0CAC][2016-07-04T21:25:49]i299: Plan complete, result: 0x0 [1514:0CAC][2016-07-04T21:25:49]i300: Apply begin [1514:0CAC][2016-07-04T21:25:49]i010: Launching elevated engine process. [1514:0CAC][2016-07-04T21:25:49]i011: Launched elevated engine process. [1514:0CAC][2016-07-04T21:25:50]i012: Connected to elevated engine. [2168:0824][2016-07-04T21:25:50]i358: Pausing automatic updates. [2168:0824][2016-07-04T21:25:50]i359: Paused automatic updates. [2168:0824][2016-07-04T21:25:50]i360: Creating a system restore point. [2168:0824][2016-07-04T21:26:05]i361: Created a system restore point. [2168:0824][2016-07-04T21:26:05]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d8efea95-b2ed-4788-9180-941aa407d101}, options: 0x7, disable resume: No [2168:0824][2016-07-04T21:26:05]i000: Caching bundle from: 'C:\Users\LN\AppData\Local\Temp\{B93CDFF2-9906-4CA7-A8FC-D7DF62E0A50D}\.be\PathOfExileInstaller.exe' to: 'C:\ProgramData\Package Cache\{d8efea95-b2ed-4788-9180-941aa407d101}\PathOfExileInstaller.exe' [2168:0824][2016-07-04T21:26:05]i320: Registering bundle dependency provider: {d8efea95-b2ed-4788-9180-941aa407d101}, version: 2.3.1.59054 [2168:0824][2016-07-04T21:26:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d8efea95-b2ed-4788-9180-941aa407d101}, resume: Active, restart initiated: No, disable resume: No [1514:1FA0][2016-07-04T21:26:06]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\LN\Downloads\PathOfExileInstaller.exe [1514:1FA0][2016-07-04T21:26:06]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\LN\Downloads\' [2168:1148][2016-07-04T21:26:07]i305: Verified acquired payload: PathOfExileInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\PathOfExileInstaller.msi, moving to: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.3.1.59054\PathOfExileInstaller.msi. [2168:0824][2016-07-04T21:26:07]i323: Registering package dependency provider: {90A4562F-D4A1-4B65-906D-41F236CF6902}, version: 2.3.1.59054, package: PathOfExileInstaller.msi [2168:0824][2016-07-04T21:26:07]i301: Applying execute package: PathOfExileInstaller.msi, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.3.1.59054\PathOfExileInstaller.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files (x86)\Grinding Gear Games\Path of Exile"' [2168:0824][2016-07-04T21:27:58]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package. [2168:0824][2016-07-04T21:27:58]e000: Error 0x80070643: Failed to execute MSI package. [1514:0CAC][2016-07-04T21:27:58]e000: Error 0x80070643: Failed to configure per-machine MSI package. [1514:0CAC][2016-07-04T21:27:58]i319: Applied execute package: PathOfExileInstaller.msi, result: 0x80070643, restart: None [1514:0CAC][2016-07-04T21:27:58]e000: Error 0x80070643: Failed to execute MSI package. [2168:0824][2016-07-04T21:27:58]i329: Removed package dependency provider: {90A4562F-D4A1-4B65-906D-41F236CF6902}, package: PathOfExileInstaller.msi [2168:0824][2016-07-04T21:27:58]i351: Removing cached package: PathOfExileInstaller.msi, from path: C:\ProgramData\Package Cache\{90A4562F-D4A1-4B65-906D-41F236CF6902}v2.3.1.59054\ [2168:0824][2016-07-04T21:27:58]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d8efea95-b2ed-4788-9180-941aa407d101}, resume: None, restart: None, disable resume: No [2168:0824][2016-07-04T21:27:58]i330: Removed bundle dependency provider: {d8efea95-b2ed-4788-9180-941aa407d101} [2168:0824][2016-07-04T21:27:58]i352: Removing cached bundle: {d8efea95-b2ed-4788-9180-941aa407d101}, from path: C:\ProgramData\Package Cache\{d8efea95-b2ed-4788-9180-941aa407d101}\ [2168:0824][2016-07-04T21:27:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d8efea95-b2ed-4788-9180-941aa407d101}, resume: None, restart initiated: No, disable resume: No [1514:0CAC][2016-07-04T21:27:59]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No what should i do now ? (English is not my first language, sorry for the inconvenient) Last bumped on Nov 2, 2016, 12:13:23 PM
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Did you attempt to uninstall it first through the Windows settings before attempting reinstall?
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Yes, i did. I also tried run CCleaner and some other programs just to be sure as well.
(English is not my first language, sorry for the inconvenient) |
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I have to search from another the website for alternative download and it seem to work now. Could it be that the setup install from pathofexile.com have some problem ?
(English is not my first language, sorry for the inconvenient) |
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" i wouldn't install the game from another source than this website as it can contain malware which is made especially for poe and so is not detected by your antivirus. it would have been interesting to see the error log of the installer after you let windows uninstall the game. age and treachery will triumph over youth and skill!
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So, just got computer back up and running with Windows 7 and free Norton security. Norton will not allow me to install file or download stating that the file is a threat. I wasn't sure if it was safe to disable the download checker to download and install file.
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