Art signed master supporter not received‏

Hello!
First, sorry for my English.
April 14 I bought the master supporter pack. In the description you said that you send me the "art signed" in 10 days, but I have not received.I like to know if there is a problem, and when I go to receive it, because it has already spent 20 days.

5 days ago I sent an email to the support, but have not received reply

Thank you very much, I hope your answer.

"

Rob_GGG wrote:

Hi there,

Thank you for all of your support. We are currently working through a backlog of email, but we will contact you as soon as we are able about this.

Thank you again and sorry for the delayed response.

Have a great day!

Thanks for your reponse. I wait the solution.

Have a good day you too!