DC when use portals / way points - load screen freeze

Hi all,

Im new in PoE but I have constant DC when use portal scrolls / waypoints or when I change zone... Its known problem ?! please help me, Im in act 3 and I have problems with play the game.... Also I have screen freeze when I try use strong boxes with pack quards - not all the time but still...


I dont use wireless connection.

PLEASE HELP!
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The screen freeze from boxes is common for a lot of people due to the sudden resource load from all the effects and creatures and other assets. This mostly depends on your PC setup, but even can happen on high-end PCs.

As for the disconnection... do you use any firewall or security software or hardware that might be interfering with your network connection? If the disconnects only happen on transition, it's usually a problem with that security software being confused by the server change and denying it.

Make sure that stuff is either disabled or configured correctly. I'd start with disabled for testing and troubleshooting though.
Last edited by Drakier on Apr 23, 2015, 9:51:05 AM
Yeah, that may be issue, I check my firewall, PoE dosnt here, I added then, we will see. I begin testing, also I deleted client.log and watch results, thank you for reply!

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So... I do some testing, and this is result, my clear client.log after delete, fresh for eeasy find what happened...

"
2015/04/23 17:11:56 ***** LOG FILE OPENING *****
2015/04/23 17:11:56 342981567 14c [INFO Client 8524] Send protocol version
2015/04/23 17:11:57 342981738 1b6 [INFO Client 8524] Web root: http://patchcdn.pathofexile.com/1.3.1.19/
2015/04/23 17:11:57 342981738 1b7 [INFO Client 8524] Backup Web root: http://patch208.pathofexile.com:8095/patch/1.3.1.19/
2015/04/23 17:11:57 342981738 1c2 [INFO Client 8524] Requesting root contents 1
2015/04/23 17:11:57 342981894 1ea [INFO Client 8524] Got file list for "" 0
2015/04/23 17:11:57 342981910 248 [INFO Client 8524] Finished checking files
2015/04/23 17:11:59 342984500 ee [INFO Client 8524] Changing to OpenAL device "Generic Software on G�o�niki (Urz�dzenie zgodne ze standardem High Definition Audio)"
2015/04/23 17:18:16 343361429 3ca [INFO Client 8524] You are logging in from a new location. Please re-enter your password.
2015/04/23 17:18:16 343361476 24c [INFO Client 8524] Abnormal disconnect: An unexpected disconnection occurred.
2015/04/23 17:18:42 343387466 5b6 [DEBUG Client 8524] Got Instance Details from login server
2015/04/23 17:18:44 343389665 5c5 [INFO Client 8524] Just before calling client instance session
2015/04/23 17:18:45 343390289 a2 [INFO Client 8524] Connecting to instance server at 159.253.137.133:6112
2015/04/23 17:19:01 343406139 5b [INFO Client 8524] Tile hash: 3003813648
2015/04/23 17:19:01 343406139 5c [INFO Client 8524] Doodad hash: 0
2015/04/23 17:28:14 343959444 22d [INFO Client 8524] Sukkahikinen: _
2015/04/23 17:36:49 344473779 22d [INFO Client 8524] BigMFTank: try go town
2015/04/23 17:44:29 344934294 5b6 [DEBUG Client 8524] Got Instance Details from login server
2015/04/23 17:44:29 344934341 5c5 [INFO Client 8524] Just before calling client instance session
2015/04/23 17:44:29 344934341 a2 [INFO Client 8524] Connecting to instance server at 37.58.67.221:6112
2015/04/23 17:44:54 344958724 5b [INFO Client 8524] Tile hash: 36444
2015/04/23 17:44:54 344958724 5c [INFO Client 8524] Doodad hash: 1356671435
2015/04/23 17:50:20 345285202 64 [INFO Client 8524] Successfully allocated passive skill id: life1407, name: Life
2015/04/23 17:58:29 345774000 cc [DEBUG Client 8524] Object: 15986 died to degen from buff with owner (killer): 32317 and aura_owner: 0
2015/04/23 17:58:56 345801706 cc [DEBUG Client 8524] Object: 25693 died to degen from buff with owner (killer): 32317 and aura_owner: 0
2015/04/23 17:59:47 345852406 5b6 [DEBUG Client 8524] Got Instance Details from login server
2015/04/23 17:59:47 345852640 5c5 [INFO Client 8524] Just before calling client instance session
2015/04/23 17:59:47 345852640 a2 [INFO Client 8524] Connecting to instance server at 37.58.74.230:6112
2015/04/23 18:00:33 345898193 5b [INFO Client 8524] Tile hash: 4222581212
2015/04/23 18:00:33 345898193 5c [INFO Client 8524] Doodad hash: 2173334490
2015/04/23 18:02:04 345989095 cc [DEBUG Client 8524] Object: 9629 died to degen from buff with owner (killer): 22376 and aura_owner: 0
2015/04/23 18:02:11 345996629 cc [DEBUG Client 8524] Object: 17612 died to degen from buff with owner (killer): 22376 and aura_owner: 0
2015/04/23 18:03:21 346066346 cc [DEBUG Client 8524] Object: 31544 died to degen from buff with owner (killer): 22376 and aura_owner: 0
2015/04/23 18:04:37 346142272 5b6 [DEBUG Client 8524] Got Instance Details from login server
2015/04/23 18:04:37 346142490 5c5 [INFO Client 8524] Just before calling client instance session
2015/04/23 18:04:37 346142490 a2 [INFO Client 8524] Connecting to instance server at 159.253.137.134:6112
2015/04/23 18:04:45 346149807 5b [INFO Client 8524] Tile hash: 2540814084
2015/04/23 18:04:45 346149807 5c [INFO Client 8524] Doodad hash: 3813940269


Its not typical disconnection, its rather load screen freeze - windows busy cursor appears and game dont loading anymore... I find corrupted dungeon in Crematorium in act III, clicked on it to enter and boom - game crash, freeze...

I want play this game so much, its hard but its hard cuz the GAME dont allow me to play ffs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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I take it you use the stand-alone client and not Steam?

If so, you should run the PackCheck as Administrator, then download the ggpk defragmenter application linked in the Consolidated Technical sticky post and run it as Administrator.

Should resolve the corruption and crash.
Ofc I run normal client not Steam. I use PackCheck - and it says: all files are sync, now I download ggpk defragment and I want test it. I want play this game so much, I came to PoE after 3 years in Diablo III and this game is so much better, so much!!! I cannot wait for act IV...
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