Technical Support - Latency Issues Again - Forum

So it's been about a month since I had some terrible latency issues making the game unplayable for me for about a week. They started again today :(. I hope its a fluke but I ran PingPlotter and I'm posting the results here just in case its an actual bug. Let me know if anyone can help. Thanks.

Target Name: US.login.pathofexile.com
IP: 173.192.25.23
Date/Time: 4/12/2015 2:09:09 PM to 4/12/2015 2:11:24 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 10 0 0.0 0 0 0 [192.168.2.1]
2 10 10 100.0 0 0 0 [-]
3 10 0 0.0 8 14 9 [162.218.160.37]
4 10 7 70.0 18 19 18 cpe-195-217.troy.al.troycable.net [24.35.195.217]
5 10 7 70.0 20 25 22 te2-6.bbr01.tl01.atl01.networklayer.com [198.32.132.90]
6 10 1 10.0 38 47 40 ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134]
7 10 2 20.0 38 47 41 ae1.dar02.sr01.dal01.networklayer.com [173.192.18.213]
8 10 0 0.0 33 35 33 po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223]
9 10 4 40.0 36 44 39 patch101.pathofexile.com [173.192.25.23]

Posted by
bgilbert42588
on Apr 12, 2015, 2:15:46 PM

Quote this Post

Heya,

Looks like the culprit is here:

4 10 7 70.0 18 19 18 cpe-195-217.troy.al.troycable.net [24.35.195.217]

Thats a 70% packet loss that is consistent through the trace - it could be some hefty traffic management or it could be proper packet loss. Unfortunately because it looks like part of your ISPs routing, it is not something that GGG will be able to solve, sorry :(

== Officially Retired 27/02/2019 ==

Massive thanks to GGG for producing such a fun and engaging game, it has taken up faaaaaaar too much of my life over the last 5 years.

Best of luck in the future!