Technical Support - Intermittent Disconnection issues / WinMTR in thread - Forum

Hi all, having trouble with some intermittent disconnection. I've been fiddling around with router settings and I think there are a bunch of red herrings confusing me. I.E. 1) disconnects are worse when my wife is streaming Netflix, but sometimes I can play for hours with no disconnect even when shes on it. 2) disconnects seem to be better if I put my DSL router on b/g mode instead of b/g/n mode From the WinMTR it looks like the routing through Level3 and qwest is the problem. I am guessing that the random nature just depends on how heavily those servers are loaded? Any tips? Thanks in advance! PS I forgot to mention, no other game/service seems to have problems. It's just POE. Maybe this is because servers are not in US? \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| PK5001Z.PK5001Z - 0 \| 242 \| 242 \| 0 \| 2 \| 21 \| 0 \| \| va-67-237-184-1.dhcp.embarqhsd.net - 0 \| 242 \| 242 \| 6 \| 13 \| 55 \| 7 \| \| va-71-0-83-109.sta.embarqhsd.net - 0 \| 242 \| 242 \| 0 \| 16 \| 216 \| 7 \| \| 208-110-248-241.centurylink.net - 0 \| 242 \| 242 \| 7 \| 20 \| 51 \| 15 \| \|bb-asbnvacy-jx9-01-ae0.0.core.centurytel.net - 0 \| 242 \| 242 \| 7 \| 21 \| 78 \| 16 \| \| dcx2-edge-01.inet.qwest.net - 20 \| 241 \| 195 \| 7 \| 21 \| 86 \| 16 \| \| dcp-brdr-03.inet.qwest.net - 12 \| 241 \| 214 \| 7 \| 20 \| 60 \| 15 \| \| ae5.edge1.Washington4.Level3.net - 19 \| 241 \| 197 \| 7 \| 23 \| 86 \| 15 \| \|SOFTLAYER-T.edge1.Washington4.Level3.net - 0 \| 241 \| 241 \| 7 \| 20 \| 81 \| 15 \| \| ae7.bbr01.eq01.wdc02.networklayer.com - 0 \| 241 \| 241 \| 8 \| 20 \| 64 \| 47 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 241 \| 241 \| 24 \| 36 \| 78 \| 31 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 241 \| 241 \| 47 \| 61 \| 97 \| 55 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 241 \| 241 \| 54 \| 65 \| 108 \| 60 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 241 \| 241 \| 47 \| 62 \| 162 \| 54 \| \|173.192.44.20-static.reverse.softlayer.com - 0 \| 241 \| 241 \| 46 \| 58 \| 101 \| 47 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) Last edited by bluggg on Oct 26, 2014, 6:42:45 PM	Posted by bluggg on Oct 26, 2014, 6:42:01 PM Quote this Post
" \|bb-asbnvacy-jx9-01-ae0.0.core.centurytel.net - 0 \| 242 \| 242 \| 7 \| 21 \| 78 \| 16 \| \| dcx2-edge-01.inet.qwest.net - 20 \| 241 \| 195 \| 7 \| 21 \| 86 \| 16 \| \| dcp-brdr-03.inet.qwest.net - 12 \| 241 \| 214 \| 7 \| 20 \| 60 \| 15 \| The packet loss is nothing to worry about here. It's not dropping all your traffic, it's only dropping ping packets. As you can see, later there is no packet loss. And there doesn't seem to be any latency issue with the pings which do make it back. " \| PK5001Z.PK5001Z - 0 \| 242 \| 242 \| 0 \| 2 \| 21 \| 0 \| " if I put my DSL router on b/g mode instead of b/g/n mode Is this on wireless? That is the number 1 cause of disconnects. Try getting on an ethernet cable if you aren't already. Modems/Routers distributed by ISPs are notorious for having bad wifi too. If it's impossible to have your network wired, get a decent home router and plug that into your modem. If you already plugged it in, and eliminated your netflix traffic temporarily, and are still getting disconnects, it would be nice to see a report from when that is happening. I don't see any problems with the MTR report you provided, besides the wifi looking ping replies from your modem. Last edited by ionface on Oct 26, 2014, 7:54:26 PM	Posted by ionface on Oct 26, 2014, 7:52:55 PM Alpha Member Quote this Post
Cool thanks I'll definitely post one when its NOT working. Ideally I can get one with Netflix running and working, and also Netflix running / not working. The b/g/n is wireless yes, but the TV streaming Netflix is running off of it, not my computer I'll post more info tomorrow	Posted by bluggg on Oct 26, 2014, 8:40:01 PM Quote this Post
Well I fired it up and DC'ed almost immediately. Exit to login screen (so I don't die) > enabled WinMTR and played for a few minutes, but didn't DC again. The packetloss % is higher this time but its still not everything I guess. I will try again tomorrow if I get a good patch of repeated DC's. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| PK5001Z.PK5001Z - 0 \| 161 \| 161 \| 0 \| 1 \| 10 \| 1 \| \| va-67-237-184-1.dhcp.embarqhsd.net - 0 \| 161 \| 161 \| 5 \| 7 \| 49 \| 8 \| \| va-71-0-83-109.sta.embarqhsd.net - 0 \| 161 \| 161 \| 5 \| 9 \| 159 \| 7 \| \| 208-110-248-241.centurylink.net - 0 \| 161 \| 161 \| 11 \| 13 \| 40 \| 13 \| \|bb-asbnvacy-jx9-01-ae0.0.core.centurytel.net - 0 \| 161 \| 161 \| 11 \| 14 \| 80 \| 14 \| \| dcx2-edge-01.inet.qwest.net - 29 \| 161 \| 115 \| 11 \| 14 \| 57 \| 28 \| \| 205.171.251.6 - 25 \| 161 \| 122 \| 11 \| 13 \| 22 \| 13 \| \| ae5.edge1.Washington4.Level3.net - 27 \| 161 \| 119 \| 11 \| 14 \| 64 \| 13 \| \|SOFTLAYER-T.edge1.Washington4.Level3.net - 0 \| 161 \| 161 \| 11 \| 13 \| 107 \| 13 \| \| ae7.bbr01.eq01.wdc02.networklayer.com - 0 \| 161 \| 161 \| 12 \| 13 \| 66 \| 18 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 161 \| 161 \| 28 \| 29 \| 41 \| 29 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 160 \| 160 \| 51 \| 52 \| 57 \| 52 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 160 \| 160 \| 58 \| 60 \| 81 \| 58 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 160 \| 160 \| 51 \| 55 \| 105 \| 53 \| \|173.192.44.20-static.reverse.softlayer.com - 0 \| 160 \| 160 \| 51 \| 53 \| 64 \| 52 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )	Posted by bluggg on Oct 26, 2014, 10:19:45 PM Quote this Post
I DC'ed 4 times during this but still no packetloss. I don't think it's those "max ping" of 200 either, I am waiting a full 4-5 seconds before exit to login screen. Any advice? Maybe I just need a new DSL modem...? \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| PK5001Z.PK5001Z - 0 \| 302 \| 302 \| 0 \| 1 \| 20 \| 2 \| \| va-67-237-184-1.dhcp.embarqhsd.net - 0 \| 302 \| 302 \| 5 \| 8 \| 82 \| 7 \| \| 71.0.83.109 - 0 \| 302 \| 302 \| 5 \| 12 \| 194 \| 6 \| \| 208-110-248-241.centurylink.net - 0 \| 302 \| 302 \| 11 \| 16 \| 120 \| 12 \| \|bb-asbnvacy-jx9-01-ae0.0.core.centurytel.net - 1 \| 302 \| 300 \| 11 \| 19 \| 84 \| 13 \| \| dcx2-edge-01.inet.qwest.net - 20 \| 302 \| 243 \| 11 \| 17 \| 82 \| 13 \| \| dcp-brdr-03.inet.qwest.net - 8 \| 302 \| 280 \| 11 \| 15 \| 115 \| 13 \| \| ae5.edge1.Washington4.Level3.net - 18 \| 302 \| 248 \| 11 \| 16 \| 129 \| 12 \| \|SOFTLAYER-T.edge1.Washington4.Level3.net - 0 \| 302 \| 302 \| 11 \| 14 \| 64 \| 12 \| \| ae7.bbr01.eq01.wdc02.networklayer.com - 1 \| 302 \| 301 \| 12 \| 17 \| 112 \| 13 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 301 \| 301 \| 28 \| 32 \| 178 \| 28 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 301 \| 301 \| 51 \| 56 \| 129 \| 54 \| \| ae1.dar02.sr01.dal01.networklayer.com - 1 \| 301 \| 300 \| 58 \| 62 \| 140 \| 60 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 301 \| 301 \| 51 \| 57 \| 177 \| 55 \| \|173.192.44.20-static.reverse.softlayer.com - 1 \| 301 \| 300 \| 51 \| 56 \| 166 \| 52 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )	Posted by bluggg on Oct 28, 2014, 6:19:58 PM Quote this Post
Here's another one where I can't even play for 15 seconds before it freezes \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| PK5001Z.PK5001Z - 0 \| 311 \| 311 \| 0 \| 1 \| 34 \| 1 \| \| va-67-237-184-1.dhcp.embarqhsd.net - 1 \| 311 \| 309 \| 5 \| 10 \| 93 \| 8 \| \| 71.0.83.109 - 0 \| 311 \| 311 \| 5 \| 15 \| 192 \| 9 \| \| 208-110-248-241.centurylink.net - 0 \| 311 \| 311 \| 11 \| 17 \| 101 \| 12 \| \|bb-asbnvacy-jx9-01-ae0.0.core.centurytel.net - 1 \| 311 \| 310 \| 11 \| 18 \| 82 \| 13 \| \| dcx2-edge-01.inet.qwest.net - 45 \| 311 \| 173 \| 11 \| 19 \| 128 \| 13 \| \| dcp-brdr-03.inet.qwest.net - 16 \| 311 \| 264 \| 11 \| 16 \| 82 \| 12 \| \| ae5.edge1.Washington4.Level3.net - 23 \| 311 \| 242 \| 11 \| 18 \| 83 \| 82 \| \|SOFTLAYER-T.edge1.Washington4.Level3.net - 1 \| 311 \| 310 \| 11 \| 16 \| 136 \| 13 \| \| ae7.bbr01.eq01.wdc02.networklayer.com - 0 \| 311 \| 311 \| 12 \| 17 \| 149 \| 14 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 310 \| 310 \| 28 \| 32 \| 99 \| 28 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 1 \| 310 \| 308 \| 51 \| 57 \| 165 \| 52 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 310 \| 310 \| 58 \| 63 \| 154 \| 59 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 310 \| 310 \| 51 \| 57 \| 135 \| 52 \| \|173.192.44.20-static.reverse.softlayer.com - 1 \| 310 \| 309 \| 51 \| 55 \| 132 \| 52 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )	Posted by bluggg on Oct 28, 2014, 8:54:37 PM Quote this Post
There's nothing showing up in the trace as wrong. Have you tried a VPN to see if it makes a difference?	Posted by Drakier on Oct 28, 2014, 9:49:56 PM Valued Poster Quote this Post
I can try a free VPN next time. Any suggestions on one to try? Also I suppose I can rule out my PC setup by trying it out on my work laptop.	Posted by bluggg on Oct 28, 2014, 10:32:00 PM Quote this Post