High latency to Singapore from Thailand

Hello,

Just recently (this week) I have been getting constantly high latency to the Singapore gateway while in game. Now it always sits around 320ms and has been like this for the past 2 days. From Bangkok I normally get 60ms.

I tried changing my connection to the Australian gateway and get 160ms which I assume is normal from here. I will play like this for now, but when will the routing issue with Singapore be fixed? Does anyone have more information about what has caused this? Tracert logs for Singapore (and Aus for comparison) are below. Thanks.

tracert SG.login.pathofexile.com

Tracing route to sg.login.pathofexile.com [216.12.203.91]
over a maximum of 30 hops:

1 5 ms 5 ms 5 ms true.true [192.168.1.1]
2 35 ms 33 ms 35 ms 10.169.222.234
3 38 ms 36 ms 29 ms 10.169.222.173
4 39 ms 34 ms 33 ms te9-1-13.node254-43.mtg.net.trueinternet.co.th [
119.46.121.93]
5 31 ms 33 ms 33 ms 61-91-210-50.static.asianet.co.th [61.91.210.50]

6 34 ms 33 ms 32 ms 61-91-213-36.static.asianet.co.th [61.91.213.36]

Nice tool. Host: SG.login.pathofexile.com I notice a big jump of 200ms from 61.19.7.126 to 61.19.9.234

My ISP is True. A very popular ISP here.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| true.true - 0 | 301 | 301 | 0 | 0 | 7 | 0 |
| 10.169.x.x - 1 | 293 | 291 | 29 | 40 | 129 | 37 |
| 10.169.x.x - 1 | 297 | 296 | 29 | 42 | 105 | 36 |
|te9-1-13.node254-43.mtg.net.trueinternet.co.th - 0 | 301 | 301 | 29 | 36 | 94 | 33 |
| 61-91-210-50.static.asianet.co.th - 1 | 297 | 296 | 29 | 40 | 215 | 37 |
| 61-91-213-36.static.asianet.co.th - 1 | 297 | 296 | 30 | 38 | 129 | 35 |
| 61-91-213-130.static.asianet.co.th - 1 | 297 | 296 | 30 | 39 | 281 | 32 |
| 122.155.224.5 - 2 | 289 | 286 | 31 | 40 | 100 | 41 |
| 61.19.7.41 - 0 | 301 | 301 | 30 | 37 | 100 | 31 |
| 61.19.7.126 - 1 | 293 | 291 | 30 | 39 | 100 | 37 |
| 61.19.9.234 - 0 | 301 | 301 | 242 | 252 | 329 | 246 |
| bbr01.lon01.networklayer.com - 1 | 293 | 291 | 243 | 253 | 332 | 247 |
| ae1.bbr02.tl01.nyc01.networklayer.com - 1 | 297 | 296 | 310 | 319 | 422 | 316 |
| ae1.bbr01.eq01.chi01.networklayer.com - 1 | 297 | 296 | 310 | 319 | 388 | 321 |
| ae7.bbr02.eq01.chi01.networklayer.com - 1 | 297 | 296 | 314 | 322 | 390 | 314 |
| ae1.bbr02.cs01.den01.networklayer.com - 0 | 301 | 301 | 313 | 320 | 399 | 320 |
| ae1.bbr01.eq01.sjc02.networklayer.com - 1 | 293 | 291 | 0 | 319 | 390 | 317 |
| ae7.bbr02.eq01.sjc02.networklayer.com - 1 | 293 | 291 | 307 | 315 | 387 | 312 |
| ae0.bbr01.eq01.tok01.networklayer.com - 1 | 297 | 296 | 0 | 324 | 413 | 322 |
| ae1.bbr01.eq01.sng02.networklayer.com - 1 | 297 | 296 | 0 | 319 | 374 | 315 |
| ae5.dar02.sr03.sng01.networklayer.com - 1 | 297 | 296 | 0 | 324 | 393 | 324 |
| po2.fcr01.sr03.sng01.networklayer.com - 26 | 151 | 113 | 0 | 334 | 668 | 334 |
|216.12.203.91-static.reverse.softlayer.com - 1 | 297 | 296 | 0 | 321 | 390 | 316 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

its funny when the only respond we could get here is "please consult with your ISP", obviously MY and TH is two different country yet suffered the same issue..

"

Hexogen wrote:

its funny when the only respond we could get here is "please consult with your ISP", obviously MY and TH is two different country yet suffered the same issue..

No, whats funny is your lack of understanding of what these tests do...and what they show in relation to you , your ISP or the game.

In your case it's blatantly obvious the problem is on the ISP end even if they are bullshitting you into believing they are right...the result speaks for it's self and can't be fixed by GGG

Well after about 2 weeks, my latency is back to around 65ms to Singapore. So it looks like the problem was resolved by the relevant party.