The game crashes when the character enters the map. Please help me.

Character Name: Chenxi Ruoxue

After entering the Arathas map, the character mysteriously freezes, and the client crashes. This has been going on for many hours, and the problem of the client crashing whenever this character logs in still hasn't been resolved. Other characters on this account can log in without any issues, but this new season character crashes the client as soon as it goes online. Please help me.

Sounds like some minor data corruption. Try a client repair.

https://www.poecommunity.help/miscellaneous/other/repair-the-client