Disconnecting every hour on the hour (POE1) and half-hour (POE2)

I can't solve it. Read and tested several methods to resolve. Ran WinMTR, log below.

Disconnecting every hour on the hour (to the second/minute) in POE1, and every half-hour in POE2.

Log

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ARRISGW.lan - 0 | 498 | 498 | 0 | 0 | 15 | 5 |
| 100.92.100.227 - 0 | 498 | 498 | 5 | 11 | 29 | 12 |
|po-56-rur302.salem.or.bverton.comcast.net - 0 | 498 | 498 | 6 | 10 | 27 | 9 |
|po-300-xar02.salem.or.bverton.comcast.net - 0 | 498 | 498 | 6 | 10 | 27 | 12 |
|ae-75-ar01.troutdale.or.bverton.comcast.net - 0 | 498 | 498 | 6 | 19 | 100 | 58 |
|be-36231-cs03.seattle.wa.ibone.comcast.net - 1 | 491 | 489 | 11 | 16 | 40 | 14 |
|be-2313-pe13.seattle.wa.ibone.comcast.net - 0 | 498 | 498 | 11 | 17 | 42 | 18 |
| ae-9.a02.sttlwa01.us.bb.gin.ntt.net - 0 | 498 | 498 | 11 | 17 | 60 | 14 |
| ae-2.r26.sttlwa01.us.bb.gin.ntt.net - 1 | 490 | 488 | 9 | 16 | 35 | 14 |
| ae-17.a03.sttlwa01.us.bb.gin.ntt.net - 0 | 498 | 498 | 10 | 16 | 42 | 17 |
| 157.238.230.223 - 0 | 498 | 498 | 11 | 16 | 351 | 13 |
| e2.lax-csla2-bb5.globalsecurelayer.com - 0 | 498 | 498 | 31 | 37 | 56 | 35 |
| unknown.globalsecurelayer.com - 0 | 498 | 498 | 31 | 36 | 61 | 38 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Bump. Still occuring.

Bump - need some help. Can't finish the Uber lab in time, disconnect happening every 30 minutes now.

What is the actual IP address you're trying to ping from your Client.txt file?

"

solomanstone#7295 wrote:

Ran WinMTR, log below.

Thanks for the log.

We can see the pings successfully reached Global Secure Layer's network before being discarded - given who GSL are and the nature of a WinMTR's pings, that's not altogether surprising.

It is somewhat surprising that the issue is apparently twice as bad in PoE 2 as the original, though - I would have assumed that the latter would be less stable due to a recent challenge league launch. The log does appear to suggest a server-side issue is the most common explanation.

To try to confirm or disprove that hypothesis, would you mind testing with a VPN to see whether the issue still occurs? You shouldn't need to spend any money to do so - the free plan of ProtonVPN would be more than sufficient. You ping will likely be higher while testing, but that's okay.

As an aside - have you tested multiple gateway locations? Do the disconnection occur regardless of the gateway you connect to, or only on the one you most commonly use?

Have a few errands to run with the kiddos tomorrow morning but will attempt and return with results after.

Tks,
SS

Update: using ProtonVPN solves the issue.

However.

I experience lower framerates as expected and sometimes the game stutters where it didn't before.

Can we continue to explore the non-VPN required fix?

I don't think it's on my end, and from what I've seen, others have experienced the same. California server fyi.

When you run a VPN, you connect to the same Path of Exile game servers in the same data centre... while GGG can check, their servers functionally do not know that you are using a VPN, and the servers will not behave any differently in response to your VPN usage.

That a VPN resolves the issue, unfortunately, does therefore rule-out it being a server-side issue, and therefore something that's under a greater or lesser degree of GGG's influence. They possess a single office in Auckland, New Zealand - they're a comparatively small company, and their control over the internet's backbone infrastructure in your country will be close to non-existent.

There's therefore no concrete solutions to be offered.

You could contact your ISP's support team, document the situation occurring under typical routing conditions but not with a VPN active, and ask that they make changes accordingly - but you're highly unlikely to reach anyone sufficiently senior or technical to both understand your request and be in a position to do anything in response. Showing them both a WinMTR log created while using a VPN and one when not doing so would help anyone there to better grasp the nature of the problem.

You could try connecting to a different Path of Exile gateway - a higher but steady latency with no disconnections might be preferable to a smoother experience that sometimes abruptly fails entirely.

The issues you're encountering while using ProtonVPN might be down to using their throttled free plan rather than a paid plan. You could always pay for one month of their standard plan to see if that helps.