Cant Log In - "New Patch - Game needs updating" Error
I cant seem to log in. I'm getting an error saying the game needs to be updated and to exit / restart. When I do this nothing happens and I still get the error. I've tried reinstalling several times with no luck.
Any help would be appreciated Last bumped on Aug 11, 2025, 3:33:48 PM
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Same problem here.
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I think your shaders/graphics files are corrupted, and need to be regenerated.
I have a very Quick Fix for you here. Visit this location C:\Program Files (x86)\Grinding Gear Games\Path of Exile\logs * Delete the 2 txt files client & Latest client Then Visit this location ( you can search ) %appdata% by your windows start menu. C:\User\YOURUSERNAME\AppData\Roaming\Path of Exile * Delete , countdown, dailydealcache, minimap, motd chache, shader chache d3d12, shop images, and Engine.version the entire folder. Then finally visit this location C:\Users\YOURUSERNAME\Documents\My Games\Path of Exile * Don't Delete Production_login.credentials ( Otherwise you will have to log back in lol ) * We will be deleting the production_config , so make sure you screenshot your keybindings if you have anything custom ect. * Delete everything else here * Restart your computer * Recommend making sure graphics drivers are up to date, and Restart computer again if you update. Once you launch the game, the fresh files will Generate. Once you get to Town, your hideout, and first map, your game may lag for the first 15-20 seconds, and then it will be fine. |
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Same issue on Mac: There has been an update and you need to restart.
Last login: Sat Aug 9 06:34:56 on console /Applications/Path\ of\ Exile.app/Contents/MacOS/Path\ of\ Exile ; exit; justinswanson@Justins-MacBook-Air ~ % /Applications/Path\ of\ Exile.app/Contents/MacOS/Path\ of\ Exile ; exit; run adm2025-08-09 07:01:04.676 Path of Exile[1262:24197] Path of Exile root: /Users/justinswanson/Library/Application Support/Path of Exile/ 2025-08-09 07:01:04.676 Path of Exile[1262:24197] Path of Exile cache: /Users/justinswanson/Library/Caches/com.GGG.PathOfExile/ 2025-08-09 07:01:04.676 Path of Exile[1262:24197] Path of Exile preferences: /Users/justinswanson/Library/Application Support/Path of Exile/Preferences/ 2025-08-09 07:01:04.677 Path of Exile[1262:24197] Path of Exile folder set to /Users/justinswanson/Library/Application Support/Path of Exile i2025-08-09 07:01:04.834 Path of Exile[1262:24197] Starting the client - release 2025-08-09 07:01:05.178 Path of Exile[1262:24337] Patching from patch.pathofexile.com:12995... 2025/08/09 07:01:05 2394208517 [I Path of Exile 1262] Send patching protocol version 7 2025/08/09 07:01:05 2394208565 [I Path of Exile 1262] Web root: https://patch.poecdn.com/3.26.0.10/ 2025/08/09 07:01:05 2394208565 [I Path of Exile 1262] Backup Web root: https://patch.poecdn.com/3.26.0.10/ 2025/08/09 07:01:05 2394208567 [I Path of Exile 1262] Requesting root contents 1 2025/08/09 07:01:05 2394208592 [I Path of Exile 1262] Got file list for "" 0 2025/08/09 07:01:05 2394208596 [I Path of Exile 1262] Queue file to download: update.dat~280253 2025/08/09 07:01:05 2394208597 [I Path of Exile 1262] Requesting folder D3D12 1 2025/08/09 07:01:05 2394208597 [I Path of Exile 1262] Requesting folder Redist 2 2025/08/09 07:01:05 2394208597 [I Path of Exile 1262] Requesting folder Streamline 3 2025/08/09 07:01:05 2394208625 [I Path of Exile 1262] Got file list for "D3D12" 2 2025/08/09 07:01:05 2394208675 [I Path of Exile 1262] Got file list for "Redist" 1 2025/08/09 07:01:05 2394208675 [I Path of Exile 1262] Got file list for "Streamline" 0 2025/08/09 07:01:05 2394208675 [I Path of Exile 1262] Finished checking files 2025-08-09 07:02:55.667 Path of Exile[1262:24197] applicationWillTerminate Saving session... ...copying shared history... ...saving history...truncating history files... ...completed. [Process completed] |
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Fixed: Complete removal and complete redownload of 56.33GB using Command-Line; (copy and paste in Terminal)
rm -rf ~/Library/Application\ Support/Path\ of\ Exile/ |
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Update: I turned my comp off and now the problem is back. Downloading 51.33GB everytime is gonna be a real drain.
Redownloading works, however, if you have to turn your game off for any reason the problem will persist again. Game crashes, changing graphic settings that cause it not respond, etc. you will have to download the whole 51.33GB Kind of unplayable at this point... :( Last edited by d1rtywhiteboi#4522 on Aug 9, 2025, 2:20:00 PM
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TLDR; On the Mac, from terminal run `rm -rf ~/Library/Application\ Support/Path\ of\ Exile/Path\ of\ Exile.app` and restart.
Details: FYI, to those of you on the Mac that are having trouble with this Error. I ran some experiements in order to figure out what the "minimum necessary deletion" was in order to trigger an update and successfully login. I did NOT have to delete my entire ~/Library/Application Support/Path of Exile/ directory. If you did this, it would have to delete the entire .ggpk file which is the 50+GB content of the game. Instead I simply deleted the ~/Library/Application Support/Path of Exile/Path of Exile.app file. Other things I tried that did not work 1. Re-downloading the Mac Installer .dmg 2. Deleting the ~/Library/Caches/com.GGG.PathOfExile The other thing that did work, but took forever to download the 53GB of data was deleting the entire ~/Library/Application Spport/Path of Exile Directory. |
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