Unable to play the game even with early access key

I just reinstalled the game on Steam to continue where I left months ago but now it tells me to purchase the early access, which I already have. I have 76.9 hours in the game so far. I have the proof of my purchase on my PoE account so no I didn't buy it elsewhere. What should I do now?
Last bumped on Aug 3, 2025, 4:47:50 PM
Which game client did you previously use when playing Path of Exile II?
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poumap#7368 wrote:
I just reinstalled the game on Steam to continue where I left months ago but now it tells me to purchase the early access, which I already have. I have 76.9 hours in the game so far. I have the proof of my purchase on my PoE account so no I didn't buy it elsewhere. What should I do now?


Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

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