A lot of crashes, can't even get to town
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Hi GGG Team,
I have played the entire league with some crashes. All my crashes are client crashes, where the game client just closes and sometimes can't even finish writing the Error in the Client log file. Almost all of them happen in one of the following situations: 1. I enter a new area - crash during load screen. Sometimes my portal is gone, sometimes not. Sometimes I can hear the map sound from the loading screen - then I already know that it consumed a portal. 2. Someone enters the area I am in - usually when a buyer enters my Hideout. Very rarely I get crashes in the midst of a fight. As the league progressed, the crashes started getting more and more. Because I was fed up with it, I upgraded my nVidia GPU driver from version 576.52 to the latest (577.00). After the Update, the client started crashing constantly. Worst case: When clicking "Login" - best case: when moving from town to hideout. The Update made the game unplayable for me. Vulcan, DX12, DX11, VSync On/Off, no difference. I have tried a lot of things (listed below) already to solve this. However, nothing helped and I am still stuck with a 100% unusable game client. Hardware:
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i7-14700K RTX 4070 Ti 64 GB 5.6 GHz RAM Several Samsung EVO SSDs Wired 1 GBit/s connection Windows 10 22H2 Build 19045.6093 What I tried (in order):
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1. reboot (did this after pretty much every step)
2. exclude PoE game directory from Windows Defender 3. uninstall and reinstall GPU driver in current version 4. uninstall and reinstall GPU driver in version 566.36, which looks like a known good version 5. clear everything poe cache related - appdata, vulcan and DX cache etc., verified game files again 6. uninstall GPU driver using DDU in safe mode 7. install GPU driver using NVCleanInstall in verion 576.52 (the one I had earlier when I could still play) 8. uninstall game and reinstall on a different SSD, verify game files after 9. delete production_Config.ini Crash details: I get some different messages in the Windows Application Event Log, examples here:
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Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c Exception code: 0xc000001d Fault offset: 0x000000000293c8ba Faulting process id: 0x7344 Faulting application start time: 0x01dbfcea0f06ba9d Faulting application path: G:\SteamLibrary\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: G:\SteamLibrary\steamapps\common\Path of Exile\PathOfExileSteam.exe Report Id: 12876529-d467-4156-be24-f4c63ad79074 Faulting package full name: Faulting package-relative application ID:
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Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000000ba7bdfd8f0 Faulting process id: 0x2764 Faulting application start time: 0x01dbfce9d8869a90 Faulting application path: G:\SteamLibrary\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: unknown Report Id: afc7a08c-c6a3-4d1e-8277-06547bb51f42 Faulting package full name: Faulting package-relative application ID:
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Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c
Faulting module name: nvwgf2umx.dll, version: 32.0.15.7652, time stamp: 0x6824e711 Exception code: 0xc0000409 Fault offset: 0x0000000000edfb75 Faulting process id: 0x38b8 Faulting application start time: 0x01dbfce9b57d0206 Faulting application path: G:\SteamLibrary\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvwgf2umx.dll Report Id: 546bd9e7-e311-4014-a305-52181a22187c Faulting package full name: Faulting package-relative application ID:
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Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c
Faulting module name: nvgpucomp64.dll, version: 32.0.15.7652, time stamp: 0x6824e5c4 Exception code: 0xc0000005 Fault offset: 0x0000000000eed8bc Faulting process id: 0x5978 Faulting application start time: 0x01dbfce9661cdfe8 Faulting application path: G:\SteamLibrary\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvgpucomp64.dll Report Id: e253bcde-c4e0-428e-a883-6d4f53e7b72a Faulting package full name: Faulting package-relative application ID: Very rarely, I get a message like this in the Client.txt log file:
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2025/07/25 00:22:47 5795000 cff945b9 [INFO Client 22904] : You have entered Karui Shores.
2025/07/25 00:22:47 5795765 89f3cf8f [CRIT Client 22904] [D3D12] Pipeline creation failed [CS: update_base_lifetime_pps_seed_spawn_load_colour_scale_flip_old_rotate_gravity_velocity_box_sort_lock_offset_update_lock_mode_so] (error: 0x8007000e) 2025/07/25 00:22:47 5795765 26060765 [CRIT Client 22904] [RENDER] Pipeline generation failed. (Signature: "Metadata/EngineGraphs/GpuParticles/update_base.fxgraph" "Metadata/EngineGraphs/GpuParticles/lifetime_pps.fxgraph" "Metadata/EngineGraphs/GpuParticles/seed.fxgraph" "Metadata/EngineGraphs/GpuParticles/spawn.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/load.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/colour.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/scale.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/flip_old.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/rotate.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/gravity.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/velocity.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/Emitter/box.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/sort_lock_offset.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/update_lock_mode.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/sort_lock_mode.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/sort_gravity.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/sort_face_camera.fxgraph" "Metadata/EngineGraphs/GpuParticles/Conversion/dynamic_culling.fxgraph" ) 2025/07/25 00:22:48 5795875 89f3bb22 [CRIT Client 22904] [D3D12] Pipeline creation failed [VS: base_ground_3a_PBRGroundBN_PBRGroundBN_PBRGroundBN__depth_only_vertex, PS: base_ground_3a_PBRGroundBN_PBRGroundBN_PBRGroundBN__depth_only_pixel] (error: 0x8007000e) 2025/07/25 00:22:48 5795875 26060765 [CRIT Client 22904] [RENDER] Pipeline generation failed. (Signature: "Metadata/EngineGraphs/base.fxgraph" "Metadata/EngineGraphs/ground_3a.fxgraph" "Metadata/Materials/Ground/PBRGroundBN.fxgraph" "Metadata/Materials/Ground/PBRGroundBN.fxgraph" "Metadata/Materials/Ground/PBRGroundBN.fxgraph" ) Any tips on how to solve the constant crashes please? Last bumped on Jul 31, 2025, 12:28:49 PM
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New Info:
Tried the standalone client - crashes in exactly the same way as the Steam client does. |
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I've got absolutely same crashes with same error code as u
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x687efe6c Exception code: 0xc0000005 Fault offset: 0x0000000000106852 Faulting process ID: 0x2c7c Faulting application start time: 0x01dbff42e8882929 Faulting application path: C:\steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Report ID: cae1d8ff-6bfa-484a-a53f-3db8cd559109 Faulting package full name: Faulting package-relative application ID: | |
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Same. Now the crash is disabling my NVIDIA driver, getting BSOD and having to reboot in 480p and reinstall NVIDIA drivers.
Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x687efe6c Faulting module name: nvgpucomp64.dll, version: 32.0.15.7700, time stamp: 0x68756c6a Exception code: 0xc0000005 Fault offset: 0x0000000000419442 Faulting process id: 0x5e8 Faulting application start time: 0x01dbffddd1df13fa Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3f8b32ec1762de58\nvgpucomp64.dll Report Id: 366b6b02-acb0-418e-a6a1-737c98062b39 Faulting package full name: Faulting package-relative application ID: |
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Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x687efe6c
Faulting module name: fmod.dll, version: 0.2.3.8, time stamp: 0x68456e49 Exception code: 0xc0000005 Fault offset: 0x000000000009d381 Faulting process id: 0x4e9c Faulting application start time: 0x01dbfff3996c1dc9 Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\fmod.dll Report Id: 5f812a34-0ed9-40d3-adb4-b53fe2d92983 Faulting package full name: Faulting package-relative application ID: |
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I found a fix for the crashes.
A BIOS Update fixed it for me. Maybe more info helps someone else: I currently run a ASRock Z790 Pro RS Mainboard, had BIOS Version 11.11 with the crashes, updated to 17.03, no crashes anymore. The update includes CPU microcode updates, namely these: 0x125 0x129 0x12B 0x12F I guess one of these microcode updates solved the problem. |
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