ok im gana need some serius help here. i have lost access to my poe 2 key.

i have lost my poe2 key, i have played before and then stop for a couple months. and i saw the big update and wanted to play again and relise i cud not. i have posted a thread allready and they told me to send a email at this email:support@grindinggear.com and i have but they have send me one reply and never responded again pls some one help me

Where did you buy an Early Access key for Path of Exile II?

If it was an online marketplace, it was most likely purchased fraudulently. GGG won't do much to help unless you specifically got access by buying from them directly.


Also, if you've, say, a PC and a PlayStation, remember access is platform-specific.

the last respons i got wass 04 05... it ben almost a month it cant be this long for a answer..

i dont know were i got it from its my friend that buy the key for me and i play on pc and i im not trying to play on consoles

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opgama#4998 wrote:

i dont know were i got it from its my friend that buy the key for me

Maybe just let them know and ask if they can remember where they'd got it.

he told me he belives its from this key site Gamivo . so im gessing im booned?

Not good news, I'm afraid.

They're one of those sites that 1) aren't an authorized retailer in that they don't get keys from GGG directly, and, 2) they tend to offer "too good to be true" prices. Like, Steam is charging €27,75 for Path of Exile II. The site you mention is selling PoE2 keys from €11.97.

Also, it's a marketplace - so it's a bit like buying from some random guy on eBay. Those key sites are always absolutely crawling with people who fraudulently obtain other people's payment credentials, then mass buy keys to resell quickly (hence such a low price) so that they can take the money and run before the legitimate credit card owner becomes aware of the situation and begins issuing chargebacks. There'll always be some people who see the price and take the risk.

Unfortunately, if you're contacting GGG's support team and 1) you're not the one who made the purchase, and, 2) the purchase wasn't from them then there's essentially zero chance of them choosing to do anything to help you. If you want to resume playing, you'll need to either buy the game or wait for it to become free when it leaves Early Access.

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opgama#4998 wrote:

he told me he belives its from this key site Gamivo . so im gessing im booned?

If you're still around on the website please check your PMs when you get the chance.

https://www.pathofexile.com/private-messages/inbox

It's 04:30 am here, so I'll disappear for the night pretty soon, but I'll be around in about 12 hours from now if I don't hear back from you before I shut down my PC.

Thanks for getting back to me.

I’ve sent you a key now via PM.