PS5 Merge & Steam for POE1/2

Hi,

So I intiially bought POE2 on PS5 and then linked my steam accoun; when linking i did notice two accounts on the POE site - one with the PS account name and one with my POE1 steam name (shows all my POE1 characters) - used the PS account name and pressed link with steam - can play POE2 both on PS5 & PC.

Now heres my dilema, With the new POE1 league, thought ill give it a try and download it and logged in via steam. Got the new cosmetics & cape (from twitch) - but my POE2 account can seem to access it and/other cosmestics from POE1.

Seems like my POE1 account is not linked with the PS account, tried linking with my PS account, but going on the PS5 - dont see any of my characters (tried changing sub accounts on top left but only see one account; the POE1 steam account).

So how do i go about migrating or combining my POE1 account with my POE2/PS5 account so its under one account?

Cheers
Last bumped on Mar 4, 2025, 3:39:28 AM
Sorry typo with the cosmetics - 'but my POE2 account can't seem to access it and/other cosmestics from POE1.'
Hey there,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

Please be aware that we are working through a very high number of support requests; we apologise for any delays, however it may take us some time to get back to you.
Hi, Im yet to hear a response.

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