Help and Information - Merged PC & PS5 accounts and can’t see my characters on PS5 - Forum

I might be having a problem with my Account merger. I played POE1 on PC and on Playstation, just a couple on PlayStation and a lot on PC. I now started playing POE2 on PC and wanted to 'activate' Cross-save to play my PC account on my PS5. I bought the game on PlayStation, tried to log in and saw that my characters weren’t there. So I closed the game, opened the website and linked my account to my PSN. It showed me a message to merge accounts. I merged the accounts that I had, 'Hirowearsprada#3142' (which is also the account I play POE2 on PC) and 'Hirowearsprada#9984' and connect them to Sony/PSN. Now when I log into POE2 on PS5 I don't have any characters and only get the option to create a new one, when I go to 'Change character' I only have one character to choose from. What did I do wrong and what can I do to fix this? Last bumped on Jan 11, 2025, 5:14:24 PM	Posted by hirowearsprada#3142 on Jan 11, 2025, 2:46:31 PM Quote this Post
Hey there, it may be that you need to select the correct sub-account when logging into the character select screen. You can find more information about this in our Account System Update thread. Please try creating a character on the empty account if the drop down menu isn't viewable as shown in the screenshot on that thread, and then select the correct sub-account with your purchases and characters. If issues still persist, please email us at support@grindinggear.com so we can look into this matter for you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.	Posted by Jacob_GGG on Jan 11, 2025, 4:14:48 PM Grinding Gear Games Quote this Post
Thanks a lot! That worked well. The only issue I have now is that I don’t got my stashes I bought on PC. Well, I do see them, but I can only pull out items, but can’t put anything in there and I only have the 3 normal stashes you have from the beginning. When I log in, I can choose my primary and secondary account, but it keeps switched back to the secondary, even tho I still can see all my characters, but my microtransactions are missing.	Posted by hirowearsprada#3142 on Jan 11, 2025, 5:06:16 PM Quote this Post
" hirowearsprada#3142 wrote: Thanks a lot! That worked well. The only issue I have now is that I don’t got my stashes I bought on PC. Well, I do see them, but I can only pull out items, but can’t put anything in there and I only have the 3 normal stashes you have from the beginning. When I log in, I can choose my primary and secondary account, but it keeps switched back to the secondary, even tho I still can see all my characters, but my microtransactions are missing. In this case, I'm afraid it may be as a result of how microtransactions work between Sony/PlayStation and other platforms such as PC and Microsoft/Xbox. As stated in our Account System Update thread: " Community_Team wrote: Microtransactions [...] Unfortunately, any purchases made on PlayStation platforms cannot be used on other platforms, and purchases made on other platforms cannot be used on PlayStation platforms. Note that these purchases can still be on the same sub-account, but the microtransactions will be marked as unavailable when viewing them in your stash. I apologise for any inconvenience this may cause you.	Posted by Jacob_GGG on Jan 11, 2025, 5:14:24 PM Grinding Gear Games Quote this Post