Wrong Purchase

Hey there, Exile.

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a very large volume of tickets right now so we really appreciate your patience in the meantime!

Please note that repeat follow ups to your ticket or sending new emails about the same issue may have the opposite intended issue, and may push your tickets to the back of the queue.

We apologise for any delays in our response and any inconvenience you've experienced as a result.

Also, as stated in our Early Access FAQ

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Community_Team wrote:

Will my Path of Exile 1 microtransactions work in Early Access?
Yes, but not all microtransactions are available to use yet. Many recent MTXs and all stash tabs will be initially available, but due to a massive amount of microtransactions in Path of Exile 1, we’re still in the process of adding them all to Path of Exile 2, so many of them will be marked as ‘unavailable’ in your cosmetics tab. During Early Access we will be working through the backlog and making them all available.