When I attempt to change zones (portal, waypoint, gateway) the game will crash to desktop with no error message displayed. Computer does not freeze, and Steam is not impacted.
winver - 23H2 (OS Build 22631.4541)
CPU - i7-13700K, 3400 Mhz
GPU - NVIDIA GeForce RTX 4070
RAM- 2x 16GB DDR5
Windows Event Viewer shows this message on the application crash:
ERROR:
"
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67566255
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4541, time stamp: 0x8ca6fab8
Exception code: 0xe0000001
Fault offset: 0x000000000005fb4c
Faulting process id: 0x0x41BC
Faulting application start time: 0x0x1DB4AB225B2135A
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: efd78236-db20-4c56-899e-74adbc197bc2
Faulting package full name:
Faulting package-relative application ID:
INFO:
"
Fault bucket 1980469405748187229, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PathOfExileSteam.exe
P2: 0.0.0.0
P3: 67566255
P4: KERNELBASE.dll
P5: 10.0.22621.4541
P6: 8ca6fab8
P7: e0000001
P8: 000000000005fb4c
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6b22689e-5a8c-4041-b8f1-bb8049d48d8c.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b8b3c8bc-f3ea-400a-8002-354f3bfd4e03.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20241008_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dd2f6d11-7bec-4b21-8a27-531834da62d0.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e705ed8e-bf38-44b6-b7ea-fda64a2b3c8f.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9fdd163f-b2b9-4bf4-b95c-15b4bca9b04f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1debe9eb-1c33-4e65-812c-7ead37999101.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1a6fcdaf-997c-4a81-b637-5de08c80e374.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathOfExileSteam_87b6439f265a11552f0b67c2d3c53ef16778fbc_b283fd83_e7fe1e93-c272-4145-a1df-05893c6b23f9
Analysis symbol:
Rechecking for solution: 0
Report Id: efd78236-db20-4c56-899e-74adbc197bc2
Report Status: 268435456
Hashed bucket: 78b3d7f83b92778bab7c0a6e7a26505d
Cab Guid: 0
Attempted troubleshooting steps I have taken:
- Updated Windows
- Updated NVidia graphics card drivers
- Set the POE2 exe file to run as admin
- Searched for "Citrix Virtual Bus Enumerator" to disable, but it is not on my computer.
- Installed Visual C++ x86 and x64
- Verified the integrity of game files via Steam
- Reinstalled the game
- Installed the latest patches for PoE2 through Steam
- Set renderer to Vulkan
- Reduced all graphics settings to lowest possible.
- Disabled engine multi-threading (*MOST EFFECTIVE*)
- Restarted my computer between each of these steps.
The most significant improvement was observed when I disabled engine multi-threading. However, this does make the game look significantly worse (st-st-st-stuttering) and does not completely stop the crashing behavior.
Increasing graphics settings has minimal impact on crash frequency. Choosing either DX11 or DX12 still results in many crashes even with engine multi-threading disabled.
Assistance is much appreciated, thanks in advance.
This thread has been automatically archived. Replies are disabled.
