Issue trying to buy Early Access

So I just tried to purchase the first tier of supporter pack to get early access but got an error, tried again and got the same error, and after checking I was actually charged twice. I see two charges from Xsolla and the money already left my account, I don't have neither access not the supporter pack.

Has anyone ran into this issue? I'm beyond excited to play POE 2 and want to keep trying to purchase the pack but I'm scared I am just gonna keep getting charged every time

I sent a message to support but it's been 5 hours with no reply which is understandable since I can only imagine how busy they must be, I just feel helpless

Please help :(

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Jarod_GGG wrote:

Hi there,

We're sorry to hear you're having some issues getting your hands on Early Access. It sounds like this may be running into a problem with the payment processor. If your issue is still persisting, could you please send us an email at support@grindinggear.com so we can look into this for you?

We are currently working through a large volume of Support Tickets, so our response times are longer than usual. We apologise for this inconvenience.

Hey, thanks a lot for the reply!

Yeah, the first thing I did was sending a ticket... I'll just try to be patient for an answer, just a little worried since the launch is tomorrow