Support does not respond to my emails

I wanted to log in to Steam to buy a Poe2 early access key and saw that a Steam account that I don't use is linked to my account. I don't have the authority to remove my Steam ID from the site. In the past, when I contacted support, they would respond to my emails every hour and solve my problem immediately. I understand that their job is difficult, but I'm a little upset that I haven't heard back in 4 days.

Thank you for your immediate response to the thread. Not receiving a response for 4 days has already caused me to lose faith. I hope that the ticket I opened among all those tickets will not be forgotten and I wish you good work.

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Tai_GGG wrote:

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

When I look at the forum right now, everyone is struggling with the same problem. I don't believe anyone's problem has been solved. If there is a problem, we want to be informed.

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Tai_GGG wrote:

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

If they really can't handle the intensity, they should put a remove button like in social media or a change button like in the email section, so we can do it ourselves and take the burden off you.

I have 2 emails sent 1 have 2 weeks and half when the merge was an option
Than i sent another email with images to clarify more my situation hmm must have 1 week...
Weel i just want to have my skins before the PoE 2 launch, cuz when the games comes out... They will left us alone with that i guess

Same here

I've been waiting 4 months now (no exageration) ---- are the grinding gear games team still responding to email support requests?

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Frostyequinox#7518 wrote:

I've been waiting 4 months now (no exageration)

How long has it been since you last sent them an email?

I'm not sure if you're aware, but while they've an open ticket from you their system will gather any emails from the same email address and add them to the existing ticket. As tickets are ordered in a queue based on when they were last updated, this essentially resets your position to the bottom of the queue. But if you sent a single email and it's been 4 months, they mightn't have got it...