Transfigured Gem / Special enchant option / Broken drop rate/ bug

New player here, my second active league, before that i just played standard a bit but couldn't stick with PoE. So please see this feedback more like Quality Assurance and help in designing your future content in a better way.
I do not expect answers or changes i am just reporting what can be very frustrating and may cause newer players to give up the game. I assume it should be in your own personal interest to keep players engaged with your product.
(POE best ARPG ever and i hope it stays like this).

If i go for the Merc Lab farm to get a specific Transfigured gem, than i am willing to farm it for a longer time and i understand the risks of RnG.
However, if i get the special option in the Divine Font, where i can make a specific version of a gem, than it is not RnG anymore it's perecentage wise game design. In my case the gem i need is "Ice Nova of Frostbolts" and as far as i know there are only TWO transfigured versions of the Ice Nova gem. Which means using the Special option at the Divine Font gives me a 50% chance, basically a coinflip. Which is pretty big and promising.

NOW, as in my case losing 4 coinflips in a row, 4x a 50% that is not bad RnG that is plain bad game design. I saw this stuff in gacha games or on poker sites. And i do not assume that PoE is like those bad gambling games at least i hope so !!! Respones to this issue in DC or in chat are "unlucky" , "bad rng". But it is not RnG.
I will elaborate further stay with me please and i hope i can express myself properly so you can understand me:

IF i lose 4 coinflips in a row IN REAL life (basically throwing a coin) than it IS RnG and only one "person" is responsible for it, God or whoever you think designed our life. Than i can pray a lot, for better RnG, and need just to accept it.

BUT IF i lose 4 coinflips in a GAME that you designed and handcrafted, than it is YOUR decision. It is bad game design, imo. Maybe your intention is to let your playerbase suffer, just remember that not all people will remain if you treat them like this. If your game, doesnt have a counter for WIN/LOSS coinflips per character with a raising tendency than you basically do not care if players progress or not. And if you do not progress, why keep on playing ??

I do enjoy the Labyrinth, the Atmosphere, Izaros voicelines and love the soundtrack and farming it from time to time, for % or xp on gems, or on every new character is very exciting. But doing it for 3 hours straight with basically NO results , hmmm feels like playing Pits in D4.
Of course i could buy them, but as i mentioned above, it is more like QA for you. Game modes like SSF feel for me very unapproachable because of things like that, not to mention HCSSF, this is very far away.
SO please reconsider your future game design decisions. I am totally aware that RnG is present in many aspects but as a solution you can make RnG with positive or negative tendencies. Depends on you, if you want to keep or deter your playerbase.

TLDR: GETTING the "Special Divine Font" option, YES this is pure RnG.
USING the "Special Divine Font" option, NO RnG at all.

P.S: You want evidence ?? Check PoE Trade for "Ice Nova of DEEP FREEZE" a bit in the higher section maybe the highest price there listed =))

P.S 2: I'm not asking for better drop rates for Uniques or anything.I'm mostly against nerfing stuff and like bossfights and exciting content with a learning curve. But this here, is basically a version of a gem that enables you to PLAY THE GAME..... And grinding Lab for hours is not it !!!
You literally downsize the amount of your game content by letting people spend too much time in there. You hurting your own game.
AND this was also my biggest negative point about the game in my first league.(Necropolis)

God Bless you and Good night and i am just trying to help you develop and improve this awesome game and make it even better <3

EDIT: ONE DAY LATER
Now it is 5 times. Total stats:
28 Lab runs
5 Ice Nova of Deep Freeze from the "Special Divine Font" option
0 Ice Nova of Frostbolts

XD sad

EDIT 2: TWO DAYS LATER. SUMMARY :
35 Lab runs (32 merc/3 uber)
6 Ice Nova of Deep Freeze from the "Special Divine Font" option
1 Ice Nove of Deep Freeze from the "RANDOM Divine Font" option (lul)
1 Ice Nova of Frostbolts from the "Special Divine Font" option (as Number 7 and in Uber Lab) FINALLY !!!

So basically I have the gem and I'm lvl 88 now and Merc Lab is avaiable at lvl 68.
I want to get my main gem asap and enable my build according to it. I'm following online guides made by experienced content creators (using PoB)
and lots of them are focused around a transfigured gem version.That is why I rush it or maybe my OWN monkey brain gets baited into farming Merc Lab.
Uber Lab has always 2x "Divine Font" uses, as far as I know but you need an Offering of the Goddess. So you probably can't farm efficiently early on.

As mentioned above, Lab Farm can be really fun and I enjoy it, even now i've learned a LOT of new stuff and got very good loot from it.
Nevertheless grinding it for the main gem can be exhausting. I don't know if UBER has better drop rates than MERC because of different AREA Level
but Merc Lab felt like a bait somehow.
Anyway the "drop rate" of those two gems is not in balance and this can be frustrating.I don't know how it is about other gems but I assume it is similar.

MY SOLUTIONS ARE (you can maybe test them, one or the other):
1)Maybe giving players 2x "Divine Font" uses in Merc would be/feel better. (Same as UBER and with the occasional shrine even 3x uses sometimes)

2)Here a simple solution for the "Special Divine Font" option

A.First use of "SDF"
Gem A 50% / Gem B 50% = if you get gem A than
B.Second use of "SDF"
Gem A 25% / Gem B 75% = if you get gem A than
C.Third use "SDF"
Gem A 1% / Gem B 99% = if you get gem A than
D.Fourth use "SDF"
Gem A 0% / Gem B 100% = if you get gem B than
reset % to the first step

This would sound much more fair to me. AND it is still a lot of RnG involved because the "Special Divine Font" option appears RANDOMLY it is not
guaranteed every Lab run.
Only things the game would need to memorize for this system are, the character in the lab and the gem used in the font.

THANK you very much for reading and if you do not change it in PoE 1 maybe you consider it for future projects like PoE2.
SETTLERS OF KALGUUR IS AWESOME <3

=)) Happy