Technical Support (Path of Exile 1) - Latency issue - WinMTR report included - Forum

Hi! So I have a problem. When I enter a new instance sometimes I have a totally unplayable latency such as many hundred ms+. If I switch the instance by force opening a new one (by ctrl clicking the entrance) I am able to get a stable one after a few tries. This issue persists for me for years now but I'm willing to not play the game anymore because of it. Not any other game ever produces this issue. I am posting WinMTR logs because that's the suggested aaction. I can only hope someone can fix my issue. Thanks. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 342 \| 342 \| 0 \| 0 \| 1 \| 1 \| \| 10.238.240.1 - 0 \| 342 \| 342 \| 4 \| 7 \| 21 \| 7 \| \| 145.236.79.64 - 1 \| 338 \| 337 \| 6 \| 8 \| 21 \| 7 \| \|Te0-9-0-16.core0-dataplex.net.telekom.hu - 0 \| 342 \| 342 \| 8 \| 10 \| 17 \| 10 \| \| 81.183.3.49 - 1 \| 334 \| 332 \| 9 \| 11 \| 26 \| 10 \| \| 80.157.206.178 - 1 \| 338 \| 337 \| 14 \| 16 \| 28 \| 14 \| \| 87.128.239.253 - 0 \| 341 \| 341 \| 13 \| 16 \| 74 \| 16 \| \| win-bb2-link.ip.twelve99.net - 66 \| 95 \| 33 \| 0 \| 14 \| 27 \| 14 \| \| ffm-bb2-link.ip.twelve99.net - 94 \| 73 \| 5 \| 0 \| 26 \| 30 \| 30 \| \| prs-bb2-link.ip.twelve99.net - 99 \| 69 \| 1 \| 0 \| 34 \| 34 \| 34 \| \| prs-b1-link.ip.twelve99.net - 0 \| 342 \| 342 \| 32 \| 35 \| 86 \| 36 \| \| datacamp-ic-355852.ip.twelve99-cust.net - 4 \| 297 \| 286 \| 31 \| 114 \| 187 \| 176 \| \| vl221.par-itx5-dist-1.cdn77.com - 10 \| 246 \| 222 \| 32 \| 102 \| 194 \| 169 \| \| unn-143-244-57-149.datapacket.com - 6 \| 283 \| 268 \| 0 \| 111 \| 184 \| 175 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Last bumped on Dec 9, 2023, 7:53:55 PM	Posted by dancsa#3130 on Dec 8, 2023, 5:28:18 PM Quote this Post
" dancsa wrote: Hi! So I have a problem. When I enter a new instance sometimes I have a totally unplayable latency such as many hundred ms+. If I switch the instance by force opening a new one (by ctrl clicking the entrance) I am able to get a stable one after a few tries. This issue persists for me for years now but I'm willing to not play the game anymore because of it. Not any other game ever produces this issue. I am posting WinMTR logs because that's the suggested aaction. I can only hope someone can fix my issue. Thanks. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 342 \| 342 \| 0 \| 0 \| 1 \| 1 \| \| 10.238.240.1 - 0 \| 342 \| 342 \| 4 \| 7 \| 21 \| 7 \| \| 145.236.79.64 - 1 \| 338 \| 337 \| 6 \| 8 \| 21 \| 7 \| \|Te0-9-0-16.core0-dataplex.net.telekom.hu - 0 \| 342 \| 342 \| 8 \| 10 \| 17 \| 10 \| \| 81.183.3.49 - 1 \| 334 \| 332 \| 9 \| 11 \| 26 \| 10 \| \| 80.157.206.178 - 1 \| 338 \| 337 \| 14 \| 16 \| 28 \| 14 \| \| 87.128.239.253 - 0 \| 341 \| 341 \| 13 \| 16 \| 74 \| 16 \| \| win-bb2-link.ip.twelve99.net - 66 \| 95 \| 33 \| 0 \| 14 \| 27 \| 14 \| \| ffm-bb2-link.ip.twelve99.net - 94 \| 73 \| 5 \| 0 \| 26 \| 30 \| 30 \| \| prs-bb2-link.ip.twelve99.net - 99 \| 69 \| 1 \| 0 \| 34 \| 34 \| 34 \| \| prs-b1-link.ip.twelve99.net - 0 \| 342 \| 342 \| 32 \| 35 \| 86 \| 36 \| \| datacamp-ic-355852.ip.twelve99-cust.net - 4 \| 297 \| 286 \| 31 \| 114 \| 187 \| 176 \| \| vl221.par-itx5-dist-1.cdn77.com - 10 \| 246 \| 222 \| 32 \| 102 \| 194 \| 169 \| \| unn-143-244-57-149.datapacket.com - 6 \| 283 \| 268 \| 0 \| 111 \| 184 \| 175 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider If you're seeing significant differences in latency between instances, you'll need to run a trace against both good and bad instances and post the output here. See MTR and Connectivity Issue Primer for directions.	Posted by Kellog#5737 on Dec 8, 2023, 6:20:27 PM Quote this Post
Alright. Here is one from a good instance with ~30ms. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.0.1 - 0 \| 405 \| 405 \| 0 \| 0 \| 4 \| 1 \| \| 10.238.240.1 - 1 \| 401 \| 400 \| 5 \| 8 \| 25 \| 8 \| \| 145.236.79.64 - 0 \| 405 \| 405 \| 6 \| 8 \| 24 \| 7 \| \| Te0-9-0-16.core0-ip2.net.telekom.hu - 0 \| 405 \| 405 \| 6 \| 10 \| 39 \| 9 \| \| 81.183.1.17 - 0 \| 405 \| 405 \| 8 \| 11 \| 39 \| 11 \| \| 80.157.206.192 - 1 \| 401 \| 400 \| 14 \| 17 \| 32 \| 16 \| \| m-ef2-i.M.DE.NET.DTAG.DE - 2 \| 390 \| 386 \| 24 \| 58 \| 389 \| 27 \| \| 80.157.205.162 - 2 \| 390 \| 386 \| 20 \| 23 \| 39 \| 24 \| \| 223.250.195.35.bc.googleusercontent.com - 1 \| 394 \| 391 \| 33 \| 36 \| 51 \| 36 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by dancsa#3130 on Dec 8, 2023, 6:38:39 PM Quote this Post
Are both traces to the German gateway? The "good" trace is using Google servers. These are used at the beginning of a league for overflow capacity. Your bad trace seems to have issues when it reaches the Telia (Twelve99) nodes. I remember some people had issues with Telia in the past but I've no idea if they were resolved. Have you tried other European gateways?	Posted by Kellog#5737 on Dec 8, 2023, 8:00:03 PM Quote this Post
I have the same issue with this being a "bad" host https://pastebin.com/bQCxREM0 and a good host https://pastebin.com/rHAcyHCW it looks very much like there is substantial package loss in the first instance, but there are also more hops. Last edited by guinesspig#6251 on Dec 9, 2023, 1:09:34 AM	Posted by guinesspig#6251 on Dec 9, 2023, 1:08:54 AM Quote this Post
" Kellog wrote: Are both traces to the German gateway? The "good" trace is using Google servers. These are used at the beginning of a league for overflow capacity. Your bad trace seems to have issues when it reaches the Telia (Twelve99) nodes. I remember some people had issues with Telia in the past but I've no idea if they were resolved. Have you tried other European gateways? I have tried Paris, Milan, London, Amsterdam and Frankfurt. All have the same issue. I even tried it with VPN still the same. And as I mentioned I have this phenomenon for years now and not only on league launches. Very annoying especially when I have to burn 2-3 map portals to find a normal latency instance.	Posted by dancsa#3130 on Dec 9, 2023, 7:20:05 AM Quote this Post
" dancsa wrote: " Kellog wrote: Are both traces to the German gateway? The "good" trace is using Google servers. These are used at the beginning of a league for overflow capacity. Your bad trace seems to have issues when it reaches the Telia (Twelve99) nodes. I remember some people had issues with Telia in the past but I've no idea if they were resolved. Have you tried other European gateways? I have tried Paris, Milan, London, Amsterdam and Frankfurt. All have the same issue. I even tried it with VPN still the same. And as I mentioned I have this phenomenon for years now and not only on league launches. Very annoying especially when I have to burn 2-3 map portals to find a normal latency instance. If it's happening on all European gateways it's likely just bad peering/routing. Have you spoken to your ISP, sometimes they're helpful... Also, have you tried Moscow?	Posted by Kellog#5737 on Dec 9, 2023, 7:53:55 PM Quote this Post