Unlock code and password every login

Hi,

so i moved in may 2022 and this league i came back to playing PoE. The problem i have is, that i have to put in my password in every single time i want to login since im in "different location" and every other day it wants me to put in unlock code that gets send to my email after like 15 minutes of wait time.

Is there anything, that can help me ged rid of this? Like jesus christ, let me play the game please.

Thanks
Last bumped on Aug 29, 2023, 3:59:33 AM
I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
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FiskyCZ wrote:
Hi,

so i moved in may 2022 and this league i came back to playing PoE. The problem i have is, that i have to put in my password in every single time i want to login since im in "different location" and every other day it wants me to put in unlock code that gets send to my email after like 15 minutes of wait time.

Is there anything, that can help me ged rid of this? Like jesus christ, let me play the game please.

Thanks


Are you using a VPN? That will cause you to appear in a different location
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CBFTW wrote:
Are you using a VPN? That will cause you to appear in a different location


A VPN could be the issue BUT it is more likely that it is a dynamic IP address (something a large part of internet companies use across the world)

Meaning every night your IP address is changed and every time you reset your router.

You could ask GGG to disable the IP lock, but that leaves you without any protection to someone that managed to get your game login credentials.
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1

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