Disconnect because someone else logged into my account.

"

mar0deur wrote:

Hello,

Think someone might got my password or it could been a network error.
Where do I change my password ?
Is it possible to ask the support to check for a unusual login ?

"

Thomas wrote:

Hi Exlll,

Due to the network incident mentioned in the updated event post here, some login attempts were delayed in the backend. For the player, these would have just looked like a failure to login.

If the same player managed to successfully login and start playing while these delayed login attempts were still in flight, the player would then be kicked with the "Another person has logged into this account" error message when their older login attempt actually got delivered (at which point they are simply logged out).

The above is what happened to most players receiving this error during the incident window (approximately 20:50 - 21:05 UTC).

However, if you ever receive this error message and have not actually logged into your account from a second client, it is safer to change your password anyway. It is entirely possible that some players receiving this error during the above window actually did legitimately have their accounts compromised by some external unrelated means (the usual stuff, re-used passwords, keyloggers, etc), and it's always better to err on the safe side with security.