Crucible - Game crash and character soft-locked

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2023/04/13 16:25:06 2672984 890d9cd8 [INFO Client 12744] Connected to lon01.login.pathofexile.com in 16ms.
2023/04/13 16:25:08 2674875 88a904cb [DEBUG Client 12744] Got Instance Details from login server
2023/04/13 16:25:08 2674890 32759a9f [INFO Client 12744] [SHADER] Delay: OFF
2023/04/13 16:25:08 2674890 ca3a6a71 [INFO Client 12744] Connecting to instance server at 172.107.97.225:6112
2023/04/13 16:25:08 2674921 ca3a4dbb [DEBUG Client 12744] Connect time to instance server was 15ms
2023/04/13 16:25:08 2674953 1186a0e5 [DEBUG Client 12744] Generating level 67 area "2_9_town" with seed 1
2023/04/13 16:25:09 2675609 f22b6987 [INFO Client 12744] Tile hash: 4237698488
2023/04/13 16:25:09 2675609 f22b6986 [INFO Client 12744] Doodad hash: 556300074
2023/04/13 16:25:12 2678890 7bb478d [CRIT Client 12744] [BUNDLE2] Failed to Oodle decompress (corrupted data). [From 888736 bytes to 262144 bytes.]

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ZePingu wrote:

Hi all,

I completed the Act 8 final fight earlier today, moved through the Blood Aqeducts to move into Highgate and I am now unable to do so. The game is repetively crashing upon start when I goto log in on my new character.

Log snippet below identifying what seems to be causing the crash;

"

2023/04/13 16:25:06 2672984 890d9cd8 [INFO Client 12744] Connected to lon01.login.pathofexile.com in 16ms.
2023/04/13 16:25:08 2674875 88a904cb [DEBUG Client 12744] Got Instance Details from login server
2023/04/13 16:25:08 2674890 32759a9f [INFO Client 12744] [SHADER] Delay: OFF
2023/04/13 16:25:08 2674890 ca3a6a71 [INFO Client 12744] Connecting to instance server at 172.107.97.225:6112
2023/04/13 16:25:08 2674921 ca3a4dbb [DEBUG Client 12744] Connect time to instance server was 15ms
2023/04/13 16:25:08 2674953 1186a0e5 [DEBUG Client 12744] Generating level 67 area "2_9_town" with seed 1
2023/04/13 16:25:09 2675609 f22b6987 [INFO Client 12744] Tile hash: 4237698488
2023/04/13 16:25:09 2675609 f22b6986 [INFO Client 12744] Doodad hash: 556300074
2023/04/13 16:25:12 2678890 7bb478d [CRIT Client 12744] [BUNDLE2] Failed to Oodle decompress (corrupted data). [From 888736 bytes to 262144 bytes.]

Currently I am unable to log-in to my Crucible League character, stuck in the Highgate loading screen. I have tested with another character in standard and was able to access the Oriath Docks without issue.

I have ran through the troubleshooting guide, verifying the files, resetting the caches, removing the read-only permissions from the PoE install within Steam.

Any help appreciated as I can't currently play.

Thanks!

"

HanSoloDK wrote:

"

ZePingu wrote:

Hi all,

I completed the Act 8 final fight earlier today, moved through the Blood Aqeducts to move into Highgate and I am now unable to do so. The game is repetively crashing upon start when I goto log in on my new character.

Log snippet below identifying what seems to be causing the crash;

"

2023/04/13 16:25:06 2672984 890d9cd8 [INFO Client 12744] Connected to lon01.login.pathofexile.com in 16ms.
2023/04/13 16:25:08 2674875 88a904cb [DEBUG Client 12744] Got Instance Details from login server
2023/04/13 16:25:08 2674890 32759a9f [INFO Client 12744] [SHADER] Delay: OFF
2023/04/13 16:25:08 2674890 ca3a6a71 [INFO Client 12744] Connecting to instance server at 172.107.97.225:6112
2023/04/13 16:25:08 2674921 ca3a4dbb [DEBUG Client 12744] Connect time to instance server was 15ms
2023/04/13 16:25:08 2674953 1186a0e5 [DEBUG Client 12744] Generating level 67 area "2_9_town" with seed 1
2023/04/13 16:25:09 2675609 f22b6987 [INFO Client 12744] Tile hash: 4237698488
2023/04/13 16:25:09 2675609 f22b6986 [INFO Client 12744] Doodad hash: 556300074
2023/04/13 16:25:12 2678890 7bb478d [CRIT Client 12744] [BUNDLE2] Failed to Oodle decompress (corrupted data). [From 888736 bytes to 262144 bytes.]

Currently I am unable to log-in to my Crucible League character, stuck in the Highgate loading screen. I have tested with another character in standard and was able to access the Oriath Docks without issue.

I have ran through the troubleshooting guide, verifying the files, resetting the caches, removing the read-only permissions from the PoE install within Steam.

Any help appreciated as I can't currently play.

Thanks!

try using another PoE gateway.

"

ZePingu wrote:

I have tried both London and Paris servers, with no issue. Character is still soft-locked on log-in with same issue in the logs.